---
title: "Turn on Dialpad AI for Offices & Shared Lines"
slug: "enable-dialpad-ai-for-offices-shared-lines"
tags: ["turn on ai", "Dialpad Ai", "enable ai"]
updated: 2026-01-29T19:51:18Z
published: 2026-01-29T19:51:18Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Turn on Dialpad AI for Offices & Shared Lines

With built-in speech recognition and natural language processing, [Dialpad AI](https://www.dialpad.com/ai/) delivers insights and automates workflows across employee and customer experiences.

Enable AI across your Company, Office, or Shared Lines to give your team access to fantastic time-saving features such as live transcription, action items, key moments, and searchable call summaries.

Let's take a look at how to turn on Dialpad AI for Offices and Shared Lines.

> [!NOTE]
> Who can use this
> 
> Company Admins can enable Dialpad AI permissions for Offices.
> 
> Once enabled, Office Admins can turn on Dialpad AI for their Office’s users, Contact centers, and groups.

## Enable Dialpad AI for Company

Dialpad AI must be enabled at the Company and Office level before you can configure AI preferences for individual users, your main line, Departments, Contact Centers, and Coaching Teams.

To turn on Dialpad AI for your Company, go to your Dialpad **Admin Settings**.

1. Select **Company Settings**
2. Select **AI Settings** > **General AI Settings**
3. Toggle on**Allow AI to be used company-wide**

![Company Settings page, showing the AISettings. The option to enable AIfor the company is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Dialpad Ai(1).png)

> [!NOTE]
> Note
> 
> Once enabled on the Company level, each Office can choose to turn Dialpad AI on or off.

## Turn on Dialpad AI for an Office

To turn on Dialpad AI for your Office, head to your Dialpad **Admin Settings**.

1. Select **Office** > **AI Settings**
2. Toggle on **Allow AI to be used office-wide** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1757721394599.png)
3. Choose if you want to enable [AI Training](/v1/docs/ai-training-preferences)
4. Select **I agree**

Once turned on, you can choose to:

- Allow Dialpad AI features to improve based on your data.
- Have Dialpad AI automatically start for every call.
- Have the Live Transcript automatically open when a call starts.
- A**l**low individual users to start & stop AI during calls and meetings.

> [!NOTE]
> Note
> 
> Turning on Dialpad AI for an Office does not automatically enable AI for your team. Once turned on, team members will see the option to enable Dialpad AI for their own calls.

## Turn on Dialpad AI for a Shared Line

To enable Dialpad AI for your Shared Line (Department, Contact Center or Coaching Team), go to your Dialpad **Admin Settings**.

1. Select **Contact Centers**, **Departments** or **Coaching Teams**
  1. These steps display how to turn on Dialpad AI for a Department.
2. Select the desired Department
3. Select **AI Settings**
4. Toggle on**Allow AI to be used in this department**

![Department Settings view, showing the options for Ai. The option for enabling AIfor the department is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Enable Ai for Dept.png)

Once turned on, you can choose to:

- Allow Dialpad AI features to improve based on your data.
- Have Dialpad AI automatically start for every call.
- Have the Live Transcript automatically open when a call starts.
- A**l**low individual users to start & stop AI during calls and meetings.

> [!NOTE]
> Note
> 
> Dialpad AI must be enabled at the Office level before you can enable it for individual Departments or Contact Centers.

## Frequently asked questions

### Is my data used to train Dialpad’s AI models?

Only if you want us to! Admins can opt in or opt out of Dialpad’s AI training program.

Read our article on [AI Training Preferences](/v1/docs/ai-training-preferences) for more information.

## Related

- [Dialpad AI](/dialpad-ai.md)
- [AI Recaps](/ai-recap.md)
- [Improve the Accuracy of AI Transcription](/improve-the-accuracy-of-ai-transcription.md)