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Working in a Digital Contact Center
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Contents
Working in a Digital Contact Center
6 Articles
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Working as a Digital Contact Center Supervisor
Digital Engagement Supervisors can see Omnichannel interactions in real-time, manage their agent's DND status, whisper to agents, take over a conversation, and more. Let's take a look at the details. Who can use this feature D...
Updated on : 20 Aug 2024
Working as a Digital Contact Center Agent
If your customers are reaching out to your business online, they’re probably doing it across many different channels. Live chat, chatbots, social media, emails… There seems to be no limit to all the different ways that customers can reach out to as...
Updated on : 12 Sep 2024
Using the Email Channel
Despite the many available communication channels, email engagement continues to be a proven success throughout many verticals. Dialpad’s end-to-end email channel connects to your email provider and allows for workflow automation, skills-ba...
Updated on : 20 Aug 2024
Using Apple Messages for Business
Messaging is one of the fastest-growing communication channels, allowing businesses to connect with customers, provide services, schedule appointments, complete purchases, and share information. Apple Messages for Business lets you directly ...
Updated on : 20 Aug 2024
Using Bulk WhatsApp Messaging
Save time and energy by using WhatsApp to send messages in bulk from your Digital Contact Center. Agents can send up to 50 messages at once, with just one press of the send button. Each message is individually sent using your company's pre-approved ...
Updated on : 18 Jul 2024
Digital Conversation History
Digital Conversation History provides insight into every minute of your digital interactions and IVR workflows. From the call history menus, you can: Track a user's experience through an IVR menu. View conversations per channel type....
Updated on : 16 Feb 2024