Voicemail Issues
- 13 Feb 2024
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Voicemail Issues
- Updated on 13 Feb 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Article summary
The content discusses common voicemail issues and provides solutions. It mentions that calls may go straight to voicemail or to a personal device's voicemail. To address this, Dialpad offers the option to push calls back to Dialpad voicemail instead of the personal device. Users can contact support to adjust the waiting duration on their device if they don't want to enable a forwarding prompt. The content also explains that if two calls come in simultaneously, one call will ring out while the other goes straight to voicemail. Additionally, it states that voicemail notifications may not work if there is no audio data, if the transcription is less than 6 characters, or if the voicemail is 5 seconds or shorter.
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Are you finding some calls go straight to voicemail, or perhaps to your personal device?
Let's take a look at some common voicemail issues.
Calls arrive on a personal device's voicemail
With our forwarding prompt, you can push Dialpad calls back to your Dialpad voicemail instead of your personal device.
Contact our Support Team to adjust your device's waiting duration if you don't want to enable a forwarding prompt.
Calls go straight to voicemail
If two calls come in at exactly the same time one call will ring out to the user or operator, and the other call will go straight to voicemail.
Voicemail notification isn't working
We will not send a voicemail email notification if there is no audio data, if the transcription is less than 6 characters, or if the voicemail is 5 seconds or shorter.
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