Using Dialpad

Dialpad lets you easily switch devices during a call, whether you're sitting at your desk or walking around. This keeps your communication smooth and helps you stay productive and comfortable. Let's take a look at how to switch a call between devic...

Is your mobile device picking up voicemails before Dialpad? If you've disabled inbound HD Calling, you can still have your Dialpad calls routed to your Dialpad Inbox by using our Forwarding Prompt feature.  When a forwarding prompt is enabled,...

Easily manage all your Dialpad devices from a single web browser tab. See which devices you're currently logged in to, and designate the devices that should ring. Let's take a look at managing your devices in Dialpad. View devices To view yo...

Gain instant access to Dialpad features you use most, no matter what tab, window, or app you’re using. Before getting started with Dialpad Everywhere, make sure you've upgraded to the latest available version of the app. How to set up Dialp...

Dialpad’s incredible Ai offers a number of benefits for your calls and meetings, but sometimes you’re on a call that isn’t done through the Dialpad app. That's where Companion Mode comes into play.  What is Companion Mode? Dialpad ...

Learn all about the features of your Obihai phone while using Dialpad. The features mentioned below will work with any of our compatible Obihai devices outlined . Place a Call To place a call with your handset or headset, you can: Direct Dia...

Before diving into our user guide, make sure that you're using one of our compatible Polycom devices . Place a call With either your handset or headset, you can place a call by: Direct dial Scanning through Call History Search and call a con...

Transfer calls between team members, or between your Executives and Assistants on your Polycom device. Dialpad and Polycom make this process nice and easy, we provide three ways to transfer your call: Ask First   (Warm Transfe...

Users have the ability to transfer a call to another user's individual hold queue and have that call be answerable on the desk phone. Just follow the steps laid out below: While on an active call, click on More from your desk phone Press ...

Need to manage large volumes of incoming calls? Dialpad's Call Park feature allows Agents to handle calls as a team by moving incoming calls to a "parking lot" where teammates can then pick up the calls from another extension.  Let's take ...

On an HD call but heading out of WiFi range? Tap on the carrier icon on your active call screen to switch to your carrier network (requires carrier service). We'll initiate a call from your native dialer, which will automatically connect. Plus, ...