Mic Issues on macOS & Windows Computers

Are you having mic issues? If you're using one of our supported headsets, and are on a strong network connection, your mic issues are most likely due to your computer's microphone permissions. 

Let's take a look at how to handle this for macOS and Windows users. 

macOS

To verify that Dialpad has been granted microphone permissions on your Mac, head to your System Preferences.

1. Select Security and Privacy
2. Select Microphone
3. Navigate to Dialpad
4. Ensure Dialpad has been granted permission
   

Windows

To verify that Dialpad has been granted microphone permissions on your Windows device, head to your Settings.

1. Select Privacy
2. Select Microphone
3. Ensure that Allow desktop apps to access your microphone is turned ON

Head to this Microsoft Support article to learn more.