Manage Users with JumpCloud SCIM
    • 08 Jul 2024
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    Manage Users with JumpCloud SCIM

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    • PDF

    Article summary

    Dialpad’s native Jumpcloud SCIM integration makes user management simple, easy, and secure.

    Let's dive into the details.

    Who can use this feature

    The JumpCloud SCIM integration is available to Ai Sales and Contact Center users, as well as Ai Voice users on a Pro or Enterprise plan.

    How to enable JumpCloud user provisioning

    Dialpad’s JumpCloud integration supports a SCIM 2.0-based automatic user provisioning system. Once configured, creating user accounts, updates, and deactivation will happen automatically.

    To enable JumpCloud user management with Dialpad, you’ll need to:

    1. Create a Dialpad API key

    2. Enable Identity management in JumpClou

    3. Allow as a secondary domain for the company

      1. For the SCIM integration to succeed, JumpCloud will try to create a test user with a domain. This domain needs to be added as a secondary domain before proceeding further. Contact Dialpad Support to have this enabled.

    Want to learn more?

    Check out JumpCloud Support for insightful tips and best practices.

    Create a Dialpad API Key

    First, you’ll need to create a Dialpad API key. Aa Dialpad administrator, navigate to Admin Settings from

    1. Select My Company 

    2. Select Authentication

    3. Select API Keys

    4. Select Add key

    5. Generate a new API key for JumpCloud with the default scopes (already selected)

    6. Save the generated API key, you’ll need it in the next section.

    Enable Identity Management in JumpCloud

    To enable Identity Management in JumpCloud, login to JumpCloud as an admin.

    1. Select the previously created Dialpad SSO application

    2. Navigate to the Identity Management tab

    3. Navigate to Configuration Settings

    4. Verify the SCIM Version is SCIM 2.0

    5. Enter on the Base URL

    6. Navigate to Token Key

    7. Enter the API key generated from the previous section

    8. Select Test Connection 

      1. Once it succeeds, the Group Management section becomes available

    9. Turn OFF group management

    10. Select Activate 

      1. JumpCloud will perform a user creation/deletion test

      2. Once the test succeeds, the integration is complete

    11. Select Save

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