France Number Porting Guide

Need to port a number from France? This guide will walk you through the process.

Supported number types

Dialpad can port the following French number (FR +33) types:

• Geographic Number 

• Toll-Free Number 

Required documents

In order to complete your port request, Dialpad requires the following documents. 

• LOA

• Latest Invoice from current carrier

• Proof of address relevant to the geographical location of the numbers being ported

• Copy of the ID -OR- French Business Registration (KBIS extract that is no older than 3 months)

Document list 

Click the links below to obtain the LOA for your port request.

• Geographic LOA

  • English version - guide only

• Toll-Free LOA

  • Toll-Free only: National format change request

How long will it take?

The standard lead time (SLT) for a port request is:

• 12 business days for geographic numbers

• 20 business days for toll-free numbers

Note

Additional time is added if there is a rejection for missing/incorrect information.

Porting requirements

• The full list of phone numbers you want to port including the country code.

• The LOA must be signed by the person who has administrative rights on the account with the current carrier.

• SIRET code is mandatory (14 digit number).

• Toll-free only requirement: Additional document "National format change request" is required for numbers from ranges: 33 800 90 XXXX, 33 800 91 XXXX and 33 800 99 XXXX.

Possible port rejection reasons

While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request. 

• Incorrect end user name

• Incorrect service address

• Requested number is associated with another range of numbers (that are not porting)

• Number is not active

Porting checklist

• LOA is filled out, dated, and signed.

• Latest invoice from current carrier.

• All numbers are active with your current carrier.

• All numbers in your account are porting over or you’ve disassociated them from the other numbers in your account with your current provider.

• You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.

Cost

We charge a one-time porting fee for France. For more information please reach out to [email protected]. 

More information

Be sure to read our Porting FAQs for more information on the porting process.