Event Changelog
  • 20 Nov 2023
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Event Changelog

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Article Summary

Settings and User account changes that are applied by Dialpad Admins (Company, Office, Department and Contact Center) apply are tracked, and exportable into a CSV audit log.
This provides visibility to company stakeholders, and is especially useful when there are many Admins and accidental changes may occur.

Not only that, but it also provides insight into feature usage and User management for compliance and auditing purposes.

Let's take a look at how the change log works. 

Who can use this feature
The Event Changelog is available to Dialpad Admins on a Pro or Enterprise plan.

Tracked events 

Each section of your business is tracked and exportable. Check below for the list of tracked events.

Office
 - Adding/Removing Team Members
 - Buying Devices (User Phones & Room Phones)
 - Assigning Team Members as Co-Admins/Regional Admins
- CNAM updates
 
Main Line
 - Adding/Removing Phone Numbers
 - Adding/Removing Fax Numbers
 - Assigning Operators & Phones
 - Managing Call Handling
 - Setting Business Hours
 - Setting Hold Music
 
Department
 - Adding/Removing Phone Numbers
 - Adding/Removing Fax Numbers
 - Assigning Operators & Phones
 - Managing Call Handling
 - Setting Business Hours
 - Setting Hold Music
 
Contact Center
 - Adding/Removing Phone Numbers
 - Adding/Removing Fax Numbers
 - Assigning Agents & Admins
 - Managing Call Handling/Queue Handling
 - Setting Business Hours
 - Setting Hold Music
 
Executive Assistant
 - Adding/Removing Executive Assistant Pairings
 
Analytics
 - Review Entire Company + Office Analytics
 - Review Main Line/Department/Contact Center Analytics
 - Access Call Recordings for the Entire Company
 - Access Call Transcripts for the Entire Company
 - Export Analytics
 
Billing
 - Manage Payment History

Access the changelog

Changelogs are accessed from your Company Settings or your Office Settings. 

Access company changelogs

To access your company changelogs, head to your Admin Settings from Dialpad.com 

  1. Select My Company 
  2. Select the dropdown menu beside Export .CSV Log
  3. Select Change Log

A link to download your data will be sent to you via email.

Access Office changelogs

To access your office change logs, head to your Admin Settings from Dialpad.com 

  1. Navigate to Office
  2. Select Office Settings
  3. Select Export .CSV logs

A link to download your data will be sent to you via email.



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