Dialpad Self Service

Dialpad Self-Service is your very own AI-powered virtual assistant that offers 24/7 front-line digital assistance, a s natural as speaking to a live agent. No pre-training or decision trees needed.  From digital deflection to digital resolution, ...

How do I log in to my account? Log in for existing Dialpad users via SSO If you are a customer with an existing Dialpad account and are already signed in, simply hit 'Login with Dialpad' and you will be automatically logged into the console. If yo...

Completely customizable, the Dialpad Self-Service widget can be adapted to match your company's branding, voice and tone.  Creating an access point to query the knowledge is incredibly simple. Dialpad Self-Service has an out of the box widget capab...

How do I enter company information? What are the company domain & ID and what are they used for? The company domain name and ID are the unique credentials by which the account is identified. It is a good idea to make a note of these, as you may be...

 The platform is built for an out-of-box setup. There are multiple avenues for you to use to import your existing content into Dialpad Self Service, navigate to Account > Settings > Knowledge to get started.   Integrating existing help centers ...

Responses are unique user journeys where the admin is able to curate a response or user flow. Admins can create any response they like or use the Improve card feature where the AI will suggest cards that the admin can improve. To create a new respo...

Where can I see how the account is performing? Interpreting topline KPI's As a knowledge manager day to day, once the account is live, this would be the first page you would see when logging into the console. The topline metrics give a good indic...

Get complete clarity on all aspects of the widget's use, including traffic exit and entry points and more, with Dialpad Self Service's deep analytics. Let's dive into the many ways we can gain insight on the user's journey. Most viewed content...