Digital Engagement Media Support per Channel
- 05 Jun 2023
- 2 Minutes to read
- Print
- DarkLight
- PDF
Digital Engagement Media Support per Channel
- Updated on 05 Jun 2023
- 2 Minutes to read
- Print
- DarkLight
- PDF
Article Summary
Share feedback
Thanks for sharing your feedback!
Digital Engagement allows you to connect with your audience on multiple channels. Just like every grocery store stocks different brands, every channel has different types of multi-media support (think the size limits and capabilities for sending images, videos, documents and presentations).
Storage of files on the Digital Engagement platform adheres to the storage lifetime policy of your specific provider.
Let's dive into the details of media support and size limits per channel.
Who Can Use This Feature
Company and Office Admins using the Digital Engagement product.
Digital Engagement (Chat)
Users on the Digital Engagement Chat Platform can share:
- Videos
- Audio
- Images
- Documents
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/jpeg | jpg | 64 | 64 |
Audio | audio/aac | aac | 64 | 64 |
Audio | audio/mp4 | mp4 | 64 | 64 |
Audio | audio/amr | amr | 64 | 64 |
Audio | audio/mpeg | mpeg | 64 | 64 |
Audio | audio/ogg Audio Codec: OPUS | ogg | 64 | 64 |
Video | video/mp4 Video Codec: H264 High Profile Audio Codec: AAC | mp4 | 64 | 64 |
Video | video/3gpp Video Codec: H264 High Profile Audio Codec: AAC | 3gp | 64 | 64 |
Document | application/pdf | 64 | 64 | |
Document | application/msword | doc | 64 | 64 |
Document | application/vnd.ms-excel | xls | 64 | 64 |
Document | application/vnd.ms-powerpoint | ppt | 64 | 64 |
Document | application/vnd.openxml formats-officedocument. wordprocessingml.document | docx | 64 | 64 |
Document | application/vnd.openxml formats-officedocument. spreadsheetml.sheet | xlsx | 64 | 64 |
Document | application/vnd.openxml formats-officedocument. presentationml.presentation | pptx | 64 | 64 |
WhatsApp permits Users to share the following file types:
- Videos
- Audio
- Images
- Documents
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/jpeg | jpg | 5 | 5 |
Audio | audio/aac | aac | 16 | 16 |
Audio | audio/mp4 | mp4 | 64 | 64 |
Audio | audio/amr | amr | 16 | 16 |
Audio | audio/mpeg | mpeg | 16 | 16 |
Audio | audio/ogg Audio Codec: OPUS | ogg | 16 | 16 |
Video | video/mp4 Video Codec: H264 High Profile Audio Codec: AAC | mp4 | 16 | 16 |
Video | video/3gpp Video Codec: H264 High Profile Audio Codec: AAC | 3gp | 16 | 16 |
Document | application/pdf | 100 | 100 | |
Document | application/msword | doc | 100 | 100 |
Document | application/vnd.ms-excel | xls | 100 | 100 |
Document | application/vnd.ms-powerpoint | ppt | 100 | 100 |
Document | application/vnd.openxml formats-officedocument. wordprocessingml.document | docx | 100 | 100 |
Document | application/vnd.openxml formats-officedocument. spreadsheetml.sheet | xlsx | 100 | 100 |
Document | application/vnd.openxml formats-officedocument. presentationml.presentation | pptx | 100 | 100 |
Users connecting via Facebook can share:
- Videos
- Audio
- Images
- Documents
Media support within Facebook varies depending if you are sharing on Facebook directly, or sending a direct message.
FACEBOOK CHANNEL
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/png | png | 25 | 25 |
Image | image/jpeg | jpg | 25 | 25 |
Image | image/gif | gif | 25 | 25 |
Audio | audio/aac | aac | 25 | 25 |
Audio | audio/mpeg | mp3 | 25 | 25 |
Audio | audio/mp4 | mp4 | 25 | 25 |
Audio | audio/mp3 | mp3 | 25 | 25 |
Audio | audio/amr | amr | 25 | 25 |
Audio | audio/wav | wav | 25 | 25 |
Audio | audio/ogg
| ogg | 25 | 25 |
Video | video/mp4
| mp4 | 25 | 25 |
Video | video/3gpp
| 3gp | 25 | 25 |
Video | video/quicktime | mov | 25 | 25 |
Document | application/pdf | 25 | 25 | |
Document | application/msword | doc | 25 | 25 |
Document | application/vnd.ms-excel | xls | 25 | 25 |
Document | application/vnd.ms-powerpoint | ppt | 25 | 25 |
Document | application/vnd.openxmlformats-officedocument.wordprocessingml.document | docx | 25 | 25 |
Document | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet | xlsx | 25 | 25 |
Document | application/vnd.openxmlformats-officedocument.presentationml.presentation | pptx | 25 | 25 |
FACEBOOK MESSANGER
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/png | png | 25 | 25 |
Image | image/jpeg | jpg | 25 | 25 |
Image | image/gif | gif | 25 | 25 |
Audio | audio/aac | aac | 25 | 25 |
Audio | audio/mp4 | mp4 | 25 | 25 |
Audio | audio/mp3 | mp3 | 25 | 25 |
Audio | audio/amr | amr | 25 | 25 |
Audio | audio/wav | wav | 25 | 25 |
Audio | audio/ogg
| ogg | 25 | 25 |
Video | video/mp4
| mp4 | 25 | 25 |
Video | video/3gpp
| 3gp | 25 | 25 |
Video | video/quicktime | mov | 25 | 25 |
Document | application/pdf | 25 | 25 | |
Document | application/msword | doc | 25 | 25 |
Document | application/vnd.ms-excel | xls | 25 | 25 |
Document | application/vnd.ms-powerpoint | ppt | 25 | 25 |
Document | application/vnd.openxmlformats-officedocument.wordprocessingml.document | docx | 25 | 25 |
Document | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet | xlsx | 25 | 25 |
Document | application/vnd.openxmlformats-officedocument.presentationml.presentation | pptx | 25 | 25 |
Users connecting via Twitter can share:
- Videos
- Audio
- Images
Media support within Twitter varies depending if you are sharing on Twitter directly, or sending a direct message.
TWITTER CHANNEL
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/png | png | 5 | 5 |
Image | image/jpeg | jpg | 5 | 5 |
Image | image/webp | webp | 5 | 5 |
Video | video/mp4
| mp4 | 64 | 64 |
TWITTER DIRECT MESSAGE
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/png | png | 5 | 5 |
Image | image/jpeg | jpg | 5 | 5 |
Image | image/webp | webp | 5 | 5 |
Video | video/mp4
| mp4 | 64 | 64 |
Apple
Apple permits Users to share the following file types:
- Apple Messages
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/png | png | 100 | 100 |
Image | image/jpeg | jpg | 100 | 100 |
Audio | audio/mp4 | mp4 | 100 | 100 |
Audio | audio/mp3 | mp3 | 100 | 100 |
Audio | audio/mpeg | mp3 | 100 | 100 |
Audio | audio/x-caf | caf | 100 | 100 |
Video | video/mp4 | mp4 | 100 | 100 |
Video | video/quicktime | mov | 100 | 100 |
Document | vnd.usdz+zip | usdz | 100 | 100 |
Document | application/pdf | 100 | 100 | |
Document | application/msword | doc | 100 | 100 |
Document | application/vnd.ms-excel | xls | 100 | 100 |
Document | application/vnd.ms-powerpoint | ppt | 100 | 100 |
Document | application/vnd.openxmlformats-officedocument.wordprocessingml.document | docx | 100 | 100 |
Document | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet | xlsx | 100 | 100 |
Document | application/vnd.openxmlformats-officedocument.presentationml.presentation | pptx | 100 | 100 |
Instagram permits Users to share the following file types:
- Images
- Videos
- Audio (only available in Direct Messaging)
Media support within Instagram varies depending if you are sharing on Instagram directly, or sending a direct message.
INSTAGRAM CHANNEL
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/png | png | 5 | 5 |
Image | image/jpeg | jpg | 5 | 5 |
Video | video/mp4 | mp4 | 64 | 64 |
INSTAGRAM DIRECT MESSAGE
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/png | png | 25 | 25 |
Image | image/jpeg | jpg | 25 | 25 |
Audio | audio/aac | aac | 25 | 25 |
Audio | audio/mpeg | mp3 | 25 | 25 |
Audio | audio/mp3 | mp3 | 25 | 25 |
Audio | audio/mp4 | mp4 | 25 | 25 |
Audio | audio/amr | amr | 25 | 25 |
Audio | audio/wav | wav | 25 | 25 |
Audio | audio/ogg
| ogg | 25 | 25 |
SMS
SMS messaging permits Users to share the following file types:
- Images
- Audio
- Documents
Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) | |
Receiving from Customer | Sending from agent | |||
Image | image/png | png | 2 | 2 |
Image | image/jpg | jpg | 2 | 2 |
Image | image/jpeg | jpg | 2 | 2 |
Image | image/gif | gif | 2 | 2 |
Audio | audio/amr | amr | 2 | 2 |
Audio | audio/mpeg | mp3 | 2 | 2 |
Audio | audio/mp3 | mp3 | 2 | 2 |
Audio | audio/mp4 | mp4 | 2 | 2 |
Audio | audio/vnd.wave | wav | 2 | 2 |
Audio | audio/vnd.wave-realaudio | wav | 2 | 2 |
Video | video/mp4
| mp4 | 2 | 2 |
Document | application/pdf | 2 | 2 | |
For specific channel configurations for your provider, please refer to the Admin > Channels page in the Digital Engagement Provider Portal.
Was this article helpful?
