Dialpad's Digital Engagement platform lets you connect with your audience across multiple channels, resulting in faster resolution times and increased customer confidence.
While Digital Engagement ensures seamless omnichannel communication, each channel provides specific multimedia support limitations and its own storage lifespan policy.
Let's dive into the details.
Who can use this
Company and Office Admins using the Omnichannel product.
Digital Engagement (chat)
Users on the Digital Engagement Chat Platform can share:
Videos
Images
|
Category |
Mime Type (Encoding Specification) |
File Extension |
Max File Size (in MB) |
|
|---|---|---|---|---|
|
Receiving from Customer |
Sending from agent |
|||
|
Image |
image/jpeg |
jpg |
64 |
64 |
|
Video |
video/mp4 Video Codec: H264 High Profile Audio Codec: AAC |
mp4 |
64 |
64 |
|
Video |
video/3gpp Video Codec: H264 High Profile Audio Codec: AAC |
3gp |
64 |
64 |
WhatsApp lets users share the following file types:
Videos
Images
|
Category |
Mime Type (Encoding Specification) |
File Extension |
Max File Size (in MB) |
|
|---|---|---|---|---|
|
Receiving from Customer |
Sending from agent |
|||
|
Image |
image/jpeg |
jpg |
5 |
5 |
|
Video |
|
mp4 |
16 |
16 |
|
Video |
|
3gp |
16 |
16 |
Users connecting via Facebook can share:
Videos
Images
Media support within Facebook varies depending if you are sharing on Facebook directly, or sending a direct message.
FACEBOOK CHANNEL
|
Category |
Mime Type (Encoding Specification) |
File Extension |
Max File Size (in MB) |
|
|---|---|---|---|---|
|
Receiving from Customer |
Sending from agent |
|||
|
Image |
image/png |
png |
25 |
25 |
|
Image |
image/jpeg |
jpg |
25 |
25 |
|
Image |
image/gif |
gif |
25 |
25 |
|
Video |
|
mp4 |
25 |
25 |
|
Video |
|
3gp |
25 |
25 |
|
Video |
video/quicktime |
mov |
25 |
25 |
FACEBOOK MESSENGER
|
Category |
Mime Type (Encoding Specification) |
File Extension |
Max File Size (in MB) |
|
|---|---|---|---|---|
|
Receiving from Customer |
Sending from agent |
|||
|
Image |
image/png |
png |
25 |
25 |
|
Image |
image/jpeg |
jpg |
25 |
25 |
|
Image |
image/gif |
gif |
25 |
25 |
|
Video |
|
mp4 |
25 |
25 |
|
Video |
|
3gp |
25 |
25 |
|
Video |
video/quicktime |
mov |
25 |
25 |
Instagram lets Users share the following file types:
Images
Videos
Media support within Instagram varies depending if you are sharing on Instagram directly, or sending a direct message.
INSTAGRAM CHANNEL
|
Category |
Mime Type (Encoding Specification) |
File Extension |
Max File Size (in MB) |
|
|---|---|---|---|---|
|
Receiving from Customer |
Sending from agent |
|||
|
Image |
image/png |
png |
5 |
5 |
|
Image |
image/jpeg |
jpg |
5 |
5 |
|
Video |
video/mp4 |
mp4 |
64 |
64 |
INSTAGRAM DIRECT MESSAGE
|
Category |
Mime Type (Encoding Specification) |
File Extension |
Max File Size (in MB) |
|
|---|---|---|---|---|
|
Receiving from Customer |
Sending from agent |
|||
|
Image |
image/png |
png |
25 |
25 |
|
Image |
image/jpeg |
jpg |
25 |
25 |
SMS
SMS messaging lets Users share the following file types:
Images
Videos
|
Category |
Mime Type (Encoding Specification) |
File Extension |
Max File Size (in MB) |
|
|---|---|---|---|---|
|
Receiving from Customer |
Sending from agent |
|||
|
Image |
image/png |
png |
2 |
2 |
|
Image |
image/jpg |
jpg |
2 |
2 |
|
Image |
image/jpeg |
jpg |
2 |
2 |
|
Image |
image/gif |
gif |
2 |
2 |
|
Video |
|
mp4 |
2 |
2 |
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