Omnichannel Analytics

As a Dialpad Digital Experience admin, there are times where you may want to check in and see how your team is performing. The Analytics page is a great place to start. To take a look at the Digital Experience analytics, simply navigate to your Di...

Build rich and relevant customer experiences by unifying the customer’s journey across touchpoints and engagement systems. Dialpad's Omnichannel Contact Center uses an AI-centric approach where customer context, conversation, and workflow data are c...

Dialpad's Omnichannel workflows provide you with many default variables to set you up for success. These variables are populated with values, if present, and if no value exists for a variable, then the value is the empty string ““ . Variables con...

Use Dialpad’s Omnichannel Dashboard to gain actionable insights on agent productivity, channel volumes, and customer interactions in your Digital Contact Center. With real-time data on agent and customer activities, you can make informed decisions t...

Leverage Dialpad’s Digital Analytics to gain actionable insights into your team's digital conversations. With data on agent activity, surveys, sessions, Ai Agents, and more, you can make informed decisions to boost efficiency, performance, and custo...