Dialpad Release Notes 25.01.21

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on January 21, 2025.

Improvements

Digital Contact Center settings improvement

We’ve added a feature that lets admins prevent supervisors from changing the agent’s active/inactive status, giving you more control over your team's settings.

Supervisor management improvement

Supervisors now have the option to manually end an agent's wrap-up early if the agent's next state is set to off-duty, making it easier to manage transitions efficiently.

Critical bug fixes

Call participant filter bug

Some users reported that their Conversation History displayed inaccurate results when searching for a specific participant. This has been fixed!

Upload Shared Company Contacts bug

A few users reported encountering an error when uploading a CSV file for their Company Contacts. We’ve fixed this.

Duplicate Department bug

Some users reported that other Offices were not showing when duplicating a Department. This has been fixed!

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!