Dialpad Release Notes 24.12.10

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on December 10, 2024.

Improvements

Ai Scorecard improvement

Voicemails manually left by trainees or agents, or those using the Voicemail Drop feature, will no longer be automatically scored by Ai scorecards.

Real Time Assist card and Custom Moments improvement

You can now choose from English, Spanish, and French as your preferred language when creating your Real Time Assist and Custom Moments cards.

Critical bug fixes

Sending SMS bug

Some users reported that group messages using a shared line weren't delivered, and the recipient list appeared empty. This has been fixed!

User status in export bug

A few users reported that active users appeared suspended after exporting the user list. We've fixed this.

Graded scorecard bug

Some users reported that they were unable to see the graded scorecards on Conversation History. This has been fixed!

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!