Dialpad Release Notes 24.05.07

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on May 7, 2024.

New

EAP | Bulk holiday for Departments

Simplify your holiday management by adding holidays across multiple departments with just a few clicks. 

Outbound Ai CSAT

Experience the power of Ai CSAT on outbound calls, including call backs! Users with the Ai CSAT add-on will automatically have this feature enabled. 

Supervisor assignment

Supervisors and Contact Center admins can now pick interactions from the digital queue and assign them to themselves or a specific agent to handle jumping the queue for quick and improved customer experience. 

Critical bug fixes

Ai Recap bug

Some users reported that the call summary failed to display the Ai Recap pill data within conversation history. This has been fixed!

Search filter bug

A few users reported that they were unable to use the 'with' and 'from' filter in the search. We've fixed this.

Add-on license bug

Some users reported that they couldn't add new users or phone numbers to existing ones, even though the office had the licenses. This has been fixed!

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!