Dialpad Release Notes 24.04.08

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on April 8, 2024.

Improvements

Call disposition for calls switched to desk phones

We've added call dispositions for transferred calls.  Now, agents who switch their in-app calls to a desk phone will still see a call disposition pop-up in the app after ending the call.

New Contact Center agent status indicator

We've added a Wrap-Up status to the in-app Contact Center agent status display. Now, you’l be able to see when agents are in wrap-up state following a call. 

Critical bug fixes

Real-time assist card bug

Some users reported that they were unable to unassign their RTA cards on Contact Center group settings. This has been fixed!

Contact Center settings bug

A few users reported that changes made to Contact Center settings were not saved after a refresh. We've fixed this.

Bulk holiday management bug

Some multi-office admins reported their bulk holiday template was showing across all offices, instead of the one they were creating it for. This has been fixed!

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!