Dialpad Meetings System Requirements

Dialpad Meetings is made to work with most users' browser types and internet speed, plus no downloads are required. We do have some requirements, however, to get the best experience. Those include:

• 100kbps connection speed (both upload and download speeds)
• Latest Chrome browser for screen sharing (no canary or developer versions)

Worried that your computer still won't connect? Make sure to check the following areas.

Native desktop app

Windows 10 (32- and 64-bit):

• +1 GHz processor
• Minimum of 4GB of memory
• 300MB of hard drive space

Mac OS X, macOS 10.9 (Mavericks) or later:

• +1 GHz processor
• Minimum of 4GB of memory
• 300MB of hard drive space

To download and install the Native Desktop App on your Windows or MacOS device, click here.

Supported browsers

To access a conference from the web, you can use the following browsers:

 Desktop

Keep in mind that if you're connecting your audio through your computer while viewing a screen share, you'll want to choose either Chrome, Firefox or Edge.

We suggest using the following browsers for the best audio quality:

• Chrome
• Edge (version 80.0.361.69 and above)
• Firefox
• Edge

 Tablets

* Camera and mic are not supported, but users will be able to join in view-only mode.

 Mobile

Test call quality

Launch a call quality test to review these areas:

• Microphone
• Audio Playback
• Network Connectivity
• Data Transfer
• VoIP
• Audio Input

If something's wrong, we'll let you know and give you the steps to fix it.

Screen sharing

Make sure that you've set up the following for screen share:

• Latest version of Chrome browser (no canary or developer versions)

If you're only viewing a screen share, you can use the following browsers:

• Google Chrome
• Mozilla Firefox
• Internet Explorer
• Opera
• Microsoft Edge

Mic & speakers

If your computer doesn't have a built-in mic and speakers, we recommend using a headset (like Plantronics USB). Plus, headsets cut down on background noise and any chance of echo.

Chromebooks

Chromebooks come in a lot of configurations, and Chromebooks that do not meet the following standards are more likely to have call quality issues and slowness when attempting to multitask (using multiple tabs/apps).

• Platform: Linux x86_64
• Chrome Version: Latest (Menu > Help > About Google Chrome)
• Chrome OS Version: Latest
• Memory: 4GB
• CPU: Intel(R) Core (TM) m3-6Y30 @ 0.90GHz

Virtual environment

Virtual Desktop Infrastructure

Virtual desktop infrastructure (VDI) is a server-based computing model that separates the desktop environment and associated application software from the physical client device that is used to access it.

Unsupported configurations

Dialpad does not support using our services through any of the following tools:

• Remote Desktop Clients (RDPs)

Video streaming

Recommended bandwidth for HD video (720p)
For 1:1 calls, the recommended bandwidth is a minimum of 1.2-1.5 mbps up / down.

For group calls, 1.2-1.5 mbps and 3 mbps down.

Routers and ports

You'll want to make sure your router/gateway has the SIP ALG disabled and that you've opened the following ports on your firewall:

 You can also restrict outbound traffic to the following domains:

dialpad.com
dialpadcdn.com
highfive.com
ubervoip.net
stun.i.google.com

Usually, there's no need to turn on QoS on your router unless you have a large network with several thousand employees.