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Contact Center and Ai Sales
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Contents
Contact Center and Ai Sales
From creating a Contact Center to setting routing rules, Dialpad empowers you to efficiently manage your teams and customer interactions.
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Contact Center Admin
Discover how to create and manage departments and contact centers, establish business hours, and effectively utilize Contact Center dashboards to monitor performance and streamline operations.
7 Articles
in this category
Contact Center Settings
Check out our helpful guides for managing your Contact Center. Learn how to set up call recording, manage Contact Center alerts, CSAT surveys, and other useful settings.
12 Articles
in this category
Working in a Contact Center
Empowering admins, supervisors and agents to improve performance and productivity with features like the Contact Center live dashboard, call monitoring and Ai scorecards.
11 Articles
in this category
Ai Sales Only Features
Features specifically for users on an Ai Sales plan. Utilize local presence, voicemail drop, and coaching team support, to boost follow-ups, improves team performance, and enhances outreach efforts.
6 Articles
in this category
Dialpad Business Intelligence (BI)
With our Dialpad Business Intelligence add-on, learn and understand how to create customized reports and analyses
9 Articles
in this category