Calling FAQs

Customers are increasingly buying products from the other side of the globe – which creates a huge opportunity for businesses to sell in new markets. International communication should be as seamless as local communication and Dialpad's internationa...

Let's take a look at some frequently asked questions regarding ring tone and duration.  What happens if my Department or Contact Center has a custom ring duration but my Operators or Agents have their own, too? We'll default to whiche...

Extensions ensure that callers are directed to the right person every time. They can be configured for individual users, room phones, and shared lines. Let's go over some common questions. How do I use extension dialing within my company? You ...

Improve your business’s availability by setting up a forwarding number to answer the call on either your personal Dialpad number or the forwarded number, making it easier to stay connected no matter where you are.  Let's look at some commo...

Dialpad offers u nlimited local inbound and outbound calling within your country, the US, and Canada.  Let's take a look at common call rate questions.  How are rates billed? Calls are billed per minute, and texts are billed per messa...

Can I use Dialpad to place calls to service numbers (311, 411, etc.) Yes, but not all. Please refer to the sheet below to see which service numbers we support in the United States and Canada. United States Canada 711, 988, 911 711, 91...

Can I receive an email with my transcription? Yes, an email is sent for individual users. How long is my transcription saved/stored/retained? Voicemails are stored in our system for as long as you keep it.  Once deleted, voicemail...