Call Forwarding FAQs
    • 31 May 2023
    • 1 Minute to read
    • Dark
    • PDF

    Call Forwarding FAQs

    • Dark
    • PDF
    • New

    Article Summary

    Call forwarding is a useful feature for businesses to improve availability. Dialpad allows users to add forwarding numbers to their accounts, but each number can only be assigned to one account at a time. If a forwarding number is assigned to a new account, it will be removed from the previous one. International numbers can also be used as forwarding numbers, but there may be charges for personal calls. Disabling the 'Answer Forwarded Calls' prompt does not eliminate the need to press 1 on the forwarding device if the call is answered within 5 seconds. This is because the system cannot determine if it is the user or their voicemail answering the call in such a short time.

    Improve your business’s availability by forwarding business calls to colleagues, different departments, or even your mobile phone.  Let's look at some common call-forwarding questions. 

    How many forwarding numbers can I add to my account?

    You can add up to five forwarding numbers on your Dialpad account

    How do I remove a forwarding number?

    If you want to remove a forwarding number from your account, navigate to>Your Settings>Your Devices>Forwarding Number>Remove.

    Can a forwarding number be associated with more than one account?

    No — a forwarding number can only be assigned to one account at a time. If you try to assign a forwarding number to another account, the number will be removed from the first account and assigned to the new account.

    The account that is losing the forwarding number will receive an email confirmation that this has happened.

    Can I add an international number as my forwarding number?

    Yes! You can add an international number as a forwarding number. Please note, that you will be charged to have calls personal calls forward to an international number - you can check out the rates here

    I disabled the 'Answer Forwarded Calls' prompt, but I'm still being asked to press 1 on my forwarding device - why?

    If you pick up an incoming call on your forwarding device within 5 seconds, you will still be required to press 1 to verify that it's really you answering and not your voicemail. 

    Since you're picking up so quickly, it's hard for our system to know for sure that it's you answering and not your voicemail. 

    Was this article helpful?

    What's Next