Android Best Practice Tips
    • 22 May 2023
    • 3 Minutes to read
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    Android Best Practice Tips

    • Dark
    • PDF

    Article summary

    Ai Voice helps you stay connected with a cloud phone system that works in real-time, across all your existing devices, to deliver voice, video, and messages. Let’s take a closer look at 5 best practice tips for getting the most out of the Android app.

    Tour the App

    For the most part, the Android app is fairly similar to the desktop app in terms of layout. Your first view is your Recent conversations will include:

    • Recent calls (includes placed, received, and missed)
    • Recent messages (includes faxes)  
    Ai Voice Tips:
    Long press on a contact in your Recent list to archive the conversation. 

    Tap on the icon to pull up your quick action menu that includes:

    • Add Contact 
    • New Message
    • New Call

    Tap on your profile photo to display your Do Not Disturb toggle (including timer), Inbox, Contacts, any Departments that you’ve been assigned as an Operator. 

    If you have unread notifications, you’ll see the badge count appear next to Recent or any Departments. 

    In addition, tap on Settings to view: 

    • Outbound Caller ID 
    • HD calling options 
    • Notifications 

    Managing Contacts

    For times when you receive a call or message from a new contact, the Android app will give you the option to either: 

    • Add the number as a new contact 
    • Add the number to an existing contact
    • Mark the number as spam / block the number
    Ai Voice Tips:

    Tap on a call notification within your conversation view to display quick action options like Flagging or Call back.

    For new or recently edited contacts, Ai Voice will automatically sync across your devices so the next time you search for that name, you’ll have the contact (and any connected integrations) right where you need it.

    Have a favorite contact? Tap the contact to view the conversation thread then tap i to display the ability to star them. Favorite contacts appear at the top of your Recent list. 

    For spam and call blocking, you’ll have the option to: 

    • Block and allow voicemails 
    • Mark as spam 
    • Block all communications

    Check Your Voicemails

    Just like your desktop app, your voicemails are stored under your Inbox.

    Tap on a voicemail to display options that include:

    • Play audio
    • Reply
    • Call back
    • Delete

    And if you’re on the PRO or ENT Ai Voice plan, you’ll automatically see your voicemail transcription right below the audio playback options.

    Adjust Your Caller ID

    Ai Voice gives you options to adjust both your inbound caller ID as well as your outbound. Let’s take a quick look at both.

    Inbound Caller ID

    Before following these steps, make sure to login to

    1.  On your Profile select Your Devices
    2. Select Advanced Options
    3. On the menu that appears, select how you want inbound calls to appear on your device
    4.  Click Save Changes to confirm

    Outbound Caller ID

    1. On the iOS app, either tap New Call from the + menu or tap the phone icon wherever it appears
    2. Tap the drop-down arrow next to your name to display all caller ID options

    Setting your caller ID here will only apply to that specific call. To change your caller ID globally (meaning for all calls), you can navigate to your Android profile > Settings > Outbound Caller ID

    Keep in mind that this will apply to all your Ai Voice calls, even if you place them on another device (ex: laptop or desk phone).

    Calls from the Android Dialer

    In addition to setting your outbound ID through the Ai Voice app, you’ll also have the option of defaulting to use a specific ID when placing calls with your native Android dialer (meaning outside of the Ai Voice app).

    Options include:

    • Use Ai Voice caller ID
    • Use mobile number
    • Ask before each call
    Ai Voice Tips:
    If you prefer to use your native dialer for a majority of your Dialpad calls, we’d suggest selecting Use Ai Voice caller ID to ensure your callers know you’re calling from your business line. 

    Check Your Android Settings


    Just like your desktop app, you have access to control how notifications for things like calls or voicemails appear on your Android device. 

    Find these options under your Android profile > Settings > Receive Notifications For. By default the options listed below will be toggled ON. 

    You’ll also have the option to adjust how you’re alerted that you’ve received a notification including options to: 

    • Vibrate 
    • Play a notification sound
    • Silence notifications while on a call 

    HD vs. Carrier Calling

    If using a company issued device, check with your admin about whether they’d prefer you to stick with HD vs carrier calling. 

    The Android app gives you the option of how you’d like outbound calls placed—either through HD calling or through your carrier. 

    Dialpad Glossary | HD Call vs Carrier Call 

    An HD call is a call placed over VoIP (voice over internal protocol). Basically, a call that’s placed using WiFi (if available) or through your cell data when no WiFi is connected. 

    carrier call is one that is placed through your native carrier (i.e. AT&T, Verizon, etc.). While the call is technically being “handled” through your carrier, your Ai Voice ID will still be used for outbound calls. 

    You’ll see the option to set HD vs carrier calling for: 

    • Received calls 
    • Placed calls
    • Choose before each call (outbound only)

    Regardless of what option you select, your Ai Voice account will automatically log your call activity so you can go back to it anytime you need.

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