Admin Settings

Dialpad lets you add local numbers to any Shared Line or user — toll-free numbers can only be added to a Shared Line. Let's take a look at how to add local and toll-free numbers in Dialpad. Who Can Use This Feature Company and Office Admins c...

Once you've set your business hours for a Department, set call routing rules for when your Department is open and closed. To access your Department's Call Routing rules, head to your Admin Settings from Dialpad.com  Navigate to  Departments...

Admins may choose to allow team members to transfer a call to an external number that does not exist within the Company. There's also the option to transfer to an international number. Enable External Transfers (Inbound Calls) External transf...

With our IVR and Voicemail Language feature you can override the default language setting for your office with another language so that when customers call you, they’ll hear the IVR greetings and Voicemail in that language. You can customize these ...

I added a duplicate account by mistake—what do I do? If you accidentally added a team member who already exists within your Dialpad account, don't worry. Since a team member can only be assigned to one office, we'll mark this on our end and ma...

How do I change the hold music? Your Dialpad Administrator can change the hold music at any time by navigating to Dialpad.com > Admin Settings > Office > Main Line > Hold Music. They'll have the option to either select one of our defaults...

Settings and User account changes that are applied by Dialpad Admins (Company, Office, Department and Contact Center) apply are tracked, and exportable into a CSV audit log. This provides visibility to company stakeholders,  and is especially u...

Create a hold queue for when all of your Operators  are busy on calls.  Customize the hold queue's size, wait time, greeting, and hold music to keep your callers entertained while they wait.  Let's take a look at hold queues for Departments in...

While your team members will always have the option to use their personal number as their caller ID, Admins can still grant access to certain caller ID features.  Let's take a closer look at how Admins can control these settings for the Main Lin...

G Suite and Office 365 users can add a secondary domain to their account. Just reach out to our support team with the name of the domain you'd like to add to your account.  Need a little background on secondary domains? Check out these help artic...

Dialpad's APIs are easy to use and provide context-relevant information that enhances workflows. Let's look at how to create and access an API key and unlock the amazing capabilities of the Dialpad platform to build feature-rich applications. ...

We've deprecated this API; for the latest API documentation, please visit developers.dialpad.com/docs/welcome --- If you have any questions regarding API keys on Dialpad, please visit the developer discussion board . All requests are simple ...

By adding a failover number, callers can still access your business' lines and/or team members in the rare case of a Dialpad outage.  Calls to individual lines will be forwarded to the last forwarding number added to the user's account. Let...

Before your team can start placing international calls, or sending international messages, Admins will need to enable international services on their account, as well as add credits.  Be sure to check out our international calling rates here . ...

If you run a contact center team, or a business that’s always on the phone, you know how hard it is to keep an eye on everything. Even an average-size contact center can take hundreds of customer calls a day, and call recording is a lifesaver when ...