Need to port a number from El Salvador? This guide will walk you through the process.
Supported number types
Dialpad can port the following El Salvador number (SV +503) types:
Geographic Number
Required documents
In order to complete your port request, Dialpad requires the following documents.
Letter of Authorization (LOA)
Recent invoice dated within the last 3 months
Proof of payment of the last invoice
Name / Company Name
TAX ID (NIT)
Company Contact
Legal representative's ID/Passport
Contact Phone Number
Current Carrier
Local Address
Document list
Click the links below to obtain the LOA for your port request.
Note
In some cases, additional documentation may be requested after the port request is submitted.
How long will it take?
The standard lead time (SLT) for a port request is:
5 business days for geographic numbers
The standard porting time window is 01:00 through 03:00 (GMT-6).
Note
Additional time is added if there is a rejection for missing/incorrect information.
Porting requirements
Number portability for all number types is available via the larger operators but not available with all operators. Please enquire with the current number operator whether porting away is possible via them.
The full list of phone numbers you want to port including the country code
The LOA must be signed by the person who has administrative rights on the account with the current carrier.
Possible port rejection reasons
While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request.
Mismatched account holder details
Inactive or suspended numbers
Porting checklist
LOA is filled out, dated, and signed
Latest invoice from the current carrier dated within the last 3 months.
Proof of payment of the last invoice.
All numbers are active with your current carrier
You’ve provided a desired port date in compliance with the SLT (Dialpad will do its best to meet this date, but there is no guarantee.)
If no date is provided, we will port the numbers ASAP.
Cost
We charge a one-time porting fee for El Salvador. For more information please reach out to sales@dialpad.com.
More information
Be sure to read our Porting FAQs for more information on the porting process.