---
title: "Dialpad University"
slug: "dialpad-university"
tags: ["Admin", "customer onboarding", "dpu", "youtube"]
updated: 2025-09-19T13:32:32Z
published: 2025-09-19T13:32:32Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad University

Set your team up for success by taking the time to learn the ins and outs of Dialpad!

Dialpad University is a free online platform that offers interactive courses and resources to guide teams through onboarding and continuous learning. The platform offers a range of videos and courses covering AI integrations, admin settings, and much more.

Let's dive into the details.

**Who can use this**

Dialpad University is available to all Dialpad users on any plan.

## Curriculum

Dialpad University (DPU) offers a full catalog of videos, courses, and other helpful resources.

With two distinct learning paths, both admins and users can learn how to optimize their Dialpad experience.

[DPU home](https://app.vidgrid.com/embed/ObBSWMOuj6kb)

### Courses

DPU offers multiple learning paths, each with a unique set of courses.

We’re constantly adding new courses, the list below is just a short snippet of what’s available.

- Set up Your Desk Phone
- Set up Your Headset and Mic
- Port Your Numbers
- Company Settings
- Office Settings
- IVR Workflows
- Departments
- Contact Center
- Geo Routing

[Check out DPU](https://university.dialpad.com) to see the full course catalog, and learn how to set up and maximize your Dialpad experience.

## How to access Dialpad University

Access Dialpad University directly from [https://university.dialpad.com](https://university.dialpad.com)

You can also access DPU from:

1. The Dialpad app, via the **Options** menu ![User interface showing a group chat. The Options icon is highlighted and shows where users can access Dialpad University in the Options menu](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Dialpad_App_DPU_Access.png)
2. The Dialpad Admin portal, via the **Help** icon ![User interface showing Help and Support options in a window with Dialpad University highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Dialpad_Admin_Portal_DPU_Access.png)

## Videos

Don't have time to enroll in a course? Dialpad University's [YouTube channel](https://www.youtube.com/@DialpadUniversity229/videos) offers 24/7 access to all of our short videos.

## Frequently asked questions

### Do I have to take all the courses?

Nope! You can personalize your learning experience by selecting only specific courses or modules that align with your interests and needs.

### Do I have to take the courses within a certain time?

No, DPU offers complete flexibility, letting you learn at your own pace. This makes our classes especially valuable for busy professionals as they can access training materials at any time of day.

### Can DPU help me troubleshoot issues?

Absolutely! DPU includes resources for customer support and issue resolution. Customers can learn how to troubleshoot common problems or find answers to frequently asked questions, reducing the need to Contact Customer Care directly.

### Is DPU best for new or existing users?

Both! New Dialers can use DPU to ensure a smooth onboarding process and quickly get up to speed with our products. Existing Dialers can continue their Dialpad education to ensure their teams are getting the most out of Dialpad's robust features.

### Will I get a certification?

Yep! DPU offers badges/certifications upon completion of courses or training programs. These certificates can enhance your resume and professional credibility.

### Can I use Dialpad University during my free trial?

Yes! Dialpad University is available to all users with Dialpad credentials.

## Related

- [Customer Onboarding](/customer-onboarding.md)
- [Office Setup](/office-setup.md)
- [Create a Contact Center](/create-a-contact-center.md)