Dialpad Release Notes for 21.10.12
  • 21 Jun 2023
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Dialpad Release Notes for 21.10.12

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Article Summary

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We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.

Visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's desktop app and web portal are made to live at the center of your business communications.

Let's take a look at what's new in this release for October 12, 2021.

New

Platform

Click-to-call is now available for the CTI Chrome extension.

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Contact Center

We've renamed “Connected calls” to “Handled calls” on the Contact Center Live Dashboard to be consistent with naming and calculations of other Analytics data.

Also, connected callbacks are now labeled "callback_connected” instead of "outgoing" on the Call Log export.

Improvements & Fixes

Miscellaneous

  • Other stability improvements and bug fixes

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