Dialpad Release Notes for 21.09.17
    • 01 Jun 2023
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    Dialpad Release Notes for 21.09.17

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    Article summary



    We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.

    Visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's web portal are made to live at the center of your business communications.

    Let's take a look at what's new in this release for September 17, 2021.


    Ai Voice (Enterprise Customers Only)

    You can now use the Enterprise Support portal to help troubleshoot and investigate why a user's calls aren't being recorded.

    To access this feature, you must have the "admin_call_recording" experiment added to your support portal. Please contact your Dialpad Customer Success Manager for this request.

    One way to determine why a user's calls aren't being recorded is to first verify when and who enabled call recording. Why might this be helpful? Well, it's possible that call recording was enabled for a particular user after the call in question. Or, another admin may have overridden call recording capabilities for that user prior to the call.

    To access the call recording change log in the support portal, scroll down to the bottom of your support portal until you see the Notes section. All admin call recording changes will be listed there.


    Learn more about using the Enterprise Support portal

    Improvements & Fixes


    • Various other stability improvements and bug fixes; we're always rolling out additional improvements and fixes to ensure customers get the most out of Dialpad.

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