---
title: "Dialpad Release Notes 26.02.26"
slug: "dialpad-release-notes-260226"
updated: 2026-02-26T23:47:18Z
published: 2026-02-26T23:47:18Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad Release Notes 26.02.26

Dialpad's desktop app and web portal are designed to be at the center of your business communications, and we're always rolling out product updates with new features, improvements, and bug fixes.

> [!NOTE]
> Note
> 
> To provide a seamless launch experience, Dialpad features are released gradually. You may see updates reflected in your Dialpad environment over the next few days.

Let's take a look at what's new from our most recent release on ***February 26, 2026.***

> [!TIP]
> Visit [Dialpad What’s New](https://www.dialpad.com/whats-new/) for the latest product updates.
> 
> Be sure to update your [desktop app](https://www.dialpad.com/download/) or visit Dialpad's [web portal](https://www.dialpad.com/features/web-portal/) to take advantage of our latest improvements.

## Improvements

### CRM integrations

We’ve improved the experience with [Zendesk](/v1/docs/dialpad-zendesk-integration) subject handling and strengthened [Salesforce](/v1/docs/salesforce) stakeholder reliability.

### Billing and payments

We’ve strengthened the billing and payment experience with improved MFA email notifications.

### Live Dashboard

We’ve improved the [live dashboard](/v1/docs/contact-center-dashboards) experience by refining the design, clarifying labels, and enhancing aggregation.

## Critical bug fixes

### Analytics and reports

Some users reported discrepancies in [Analytics](/v1/docs/analytics-charting-data) and [reporting](/v1/docs/custom-analytics-report-views), including incorrect SLA percentages, inconsistent dashboard data, and sorting on leaderboards that didn’t work as expected. These have been fixed!

### Contact Center and Coaching Hub

A few users reported that [playbook](/v1/docs/ai-playbooks) assignment errors, [scorecard](/v1/docs/ai-scorecards) issues, problems with permission visibility, and filters not being retained. We've fixed this.

### CRM integrations

Some users reported that [HubSpot](/v1/docs/manage-hubspot-integration-in-dialpad) was not logging properly and that the [CTI](/v1/docs/dialpad-app-vs-salesforce-cti) was experiencing inconsistent behaviour. This has been fixed!

### Call routing

A few users reported that their calls would ring for longer than configured in their [routing settings](/v1/docs/set-call-routing-rules-for-contact-centers), incorrect [caller IDs](/v1/docs/manage-an-office#officewide-settings-caller-id) would display for departments, and [parking calls](/v1/docs/park-a-call-on-your-main-line) on an extension would create a stuck call. These have all been fixed!

### Billing and license management

Some users reported errors for rounding and pay-as-you-go conversions, improper cost center alignment, and ACV currency display issues for [billing](/v1/docs/view-your-dialpad-billing-summary). These have been fixed!

### Admin portal

A few users reported issues with [assigning regional admins](/v1/docs/add-and-manage-multiple-offices#add-a-regional-office-admin) to their offices, business-unit errors, and the inability to perform [bulk office uploads](/v1/docs/bulk-user-settings). We’ve fixed this!

### Messaging

Some users reported issues with sending [scheduled messages](/v1/docs/send-a-message#schedule-a-message), [weekly summary](/v1/docs/contact-center-weekly-email-summary) emails not being delivered, and [channel filters](/v1/docs/digital-session-analytics#filter-the-data) overlapping. These have all been fixed!

## Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!