--- title: "Dialpad Release Notes 25.09.17" slug: "dialpad-release-notes-250917" updated: 2025-09-18T11:37:26Z published: 2025-09-18T11:37:26Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.dialpad.com/llms.txt > Use this file to discover all available pages before exploring further. # Dialpad Release Notes 25.09.17 Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes. Be sure to update your [desktop app](https://www.dialpad.com/download/), or visit Dialpad's [web portal](https://www.dialpad.com/features/web-portal/) to take advantage of our latest improvements. Let's take a look at what's new from our most recent release on ***September 17, 2025.*** ## New ### Google Meet integration with Dialpad Dialpad now integrates with [Google Meet](https://help.dialpad.com/docs/dialpad-google-meet)! Customers using Google will automatically have Google Meet set as their default video conferencing option. ### Forecasting and scheduling intervals in Dialpad WFM We’ve added [15-minute interval forecasting and scheduling](https://help.dialpad.com/docs/understanding-the-coverage-bar#monitor-coverage-in-the-activity-view) to help you generate more accurate staffing requirements and call volume predictions, ensuring your team is aligned with customer demand. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/WFM-15min-interval.png) ### Activities management for Dialpad WFM WFM activities now have their own spot in Settings. Easily manage activities, validate queue links for better reporting, and assign agents by skill for smarter scheduling and more accurate adherence reporting. > [!CAUTION] > EAP feature > > This feature is currently in an Early Adopter Program. Please reach out to your Customer Success Manager for more information. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/manage-activities.png) ### Agent talk time metric You can now check [Average Agent Talk Time](https://help.dialpad.com/docs/contact-center-analytics#available-metrics:~:text=of%20Canceled%20calls-,Duration,-Chart%3A) in the Calls Duration tab. It’s a simple and clear view into call dynamics and team impact. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/average-talk-time.png) ### Dialpad Powerdialer The new Dialpad Power Dialer uses a Progressive Dialer algorithm to connect agents with the next lead as soon as they’re free. With Automatic Voicemail Detection, agents spend more time talking to real customers, not answering machines. > [!CAUTION] > EAP feature > > This feature is currently in an Early Adopter Program. Please reach out to your Customer Success Manager for more information. ## Improvements ### Revamped agent settings in Dialpad WFM We’ve streamlined the [Agent Settings](https://help.dialpad.com/docs/add-wfm-agents#agent-settings) page to make managing agent information simpler. Update hours, skills, and team assignments, create custom views, and apply changes in bulk to ensure schedules reflect the latest data. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Agent-settings.png) ### Improved greeting for enhanced compliance We’ve updated the [default call recording greeting](https://help.dialpad.com/docs/enable-office-wide-call-recording) for shared lines—like Contact Centers, Mainlines, Departments, and Coaching Teams. The new version is clearer and fully compliant. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/call-greeting.png) ### Custom call status field for Salesforce The [Dialpad Call Log object in Salesforce](https://help.dialpad.com/docs/field-mapping-for-dialpad-call-activity-in-salesforce#dialpad-call-log-custom-object) now includes a new Call Status field, which displays the call status pulled directly from Call Categories. ### Improved Google Calendar We’ve improved the [Google Calendar add-on](https://help.dialpad.com/docs/google-calendar-dialpad-meetings#create-a-meeting-with-dialpad-meetings-addon-for-google-calendar) so meetings now land in the right owner’s room, and delegation works just the way you expect. ## Critical bug fixes ### Number management bug Some users reported that after [assigning a number](https://help.dialpad.com/docs/swap-reassign-numbers#swap-a-number), it was unexpectedly unassigned and returned to the reserved pool. This has been fixed! ### Receiving SMS bug A few users reported that they were [unable to receive SMS](https://help.dialpad.com/docs/receive-a-message#receive-a-message) from their personal or shared lines. We’ve fixed this. ## Other improvements We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad. Happy Dialing!