---
title: "Dialpad Release Notes 25.07.29"
slug: "dialpad-release-notes-250722"
description: "Discover the latest Dialpad updates, including Live Dashboard customization, Saved Reports in Analytics, 15-minute forecasting and scheduling, improved abandoned and missed call handling, plus critical fixes for contact syncing and call waiting."
tags: ["analytics report", "call waiting", "Contact Center dashboard", "Critical bug fixes", "dialpad release notes", "google contacts", "Latest improvements", "new features", "wfm analytics"]
updated: 2025-07-31T00:49:22Z
published: 2025-07-31T00:49:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad Release Notes 25.07.29

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your [desktop app](https://www.dialpad.com/download/), or visit Dialpad's [web portal](https://www.dialpad.com/features/web-portal/) to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on ***July 29, 2025.***

## New

### Live dashboard

[Customize your live dashboard](https://help.dialpad.com/docs/multiple-contact-centers-live-dashboard#customize-your-dashboard) by showing or hiding widgets, rearranging them, merging Voice and Digital views, hiding admins, and viewing new hold metrics, all for a cleaner, more tailored experience.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/live-dashboard.gif)

### Custom analytics report

You can now [save specific report views](https://help.dialpad.com/docs/custom-analytics-report-views) like filters and columns, with the new **Saved Reports** feature for easy access anytime. Plus, **Auto Save** automatically keeps track of recent changes, which you can find under the “Modified” label.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Access_Report_Views(2).png)

### 15-Minute forecasting & scheduling

Get a more detailed view of staffing needs in 15-minute intervals, giving you a more detailed look at demand and helping you better match your workforce to it with improved accuracy.

> [!CAUTION]
> EAP feature
> 
> This feature is currently in an [Early Adopter Program](https://help.dialpad.com/docs/early-adopter-programs). Please reach out to your Customer Success Manager for more information.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/15-min-forecasting-scheduling.png)

## Improvement

### Abandoned and missed call reclassification

We’ve improved how [abandoned and missed calls](https://help.dialpad.com/docs/reclassification-of-abandoned-and-missed-calls) are classified to improve the accuracy of your call metrics and reporting.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/abandoned-missed-call.png)

## Critical bug fixes

### Contact syncing bug

Some users reported that the names of their [Google contacts](https://help.dialpad.com/docs/contact-syncing-faqs#what-info-is-displayedsynced-with-dialpad) did not appear correctly on incoming calls. This has been fixed!

### Call waiting bug

A few users reported that [call waiting](https://help.dialpad.com/docs/manage-a-contact-center#advanced-settings) didn’t work when only one agent was available. We’ve fixed this.

## Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!

## Related

- [Manually Sync Contacts](/manually-sync-contacts.md)
- [Live Contact Center Dashboard](/contact-center-dashboards.md)
- [Custom Analytics Report Views](/custom-analytics-report-views.md)
- [Manage a Contact Center](/manage-a-contact-center.md)
- [Reclassification of Abandoned and Missed Calls](/reclassification-of-abandoned-and-missed-calls.md)