---
title: "Dialpad Release Notes 25.05.20"
slug: "dialpad-release-notes-250520"
description: "Discover the latest updates including new features like the Callback Report and enhanced WFM data analysis. Learn about Ai Scorecard question improvements and critical bug fixes for contact labels, bulk messaging, and Threads."
updated: 2025-05-27T20:38:34Z
published: 2025-05-27T20:38:34Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad Release Notes 25.05.20

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your [desktop app](https://www.dialpad.com/download/), or visit Dialpad's [web portal](https://www.dialpad.com/features/web-portal/) to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on ***May 20, 2025.***

## New

### Callback report

Understand how often callback requests are made and completed. This [Callback report](https://help.dialpad.com/docs/callback-report) helps you find the gaps, cut delays, and keep things running smoothly for your customers.

> [!CAUTION]
> EAP Feature
> 
> This feature is currently in the [Early Adopter Program](https://help.dialpad.com/docs/early-adopter-programs#:~:text=Agent%20Productivity%20Report-,Callback%20Report,-Download%20Contact%20Center). Please reach out to [Customer Care](https://dialpad.com/contact-support) for more information about this feature.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/call-backs(1).png)

### Analyze WFM data

Get a clearer picture of what’s driving performance by digging into metrics like adherence, occupancy, utilization, productivity, and average conversation time by [exporting workforce management performance data](https://help.dialpad.com/docs/exporting-performance-data#export-performance-metrics-by-agent) for agents using the Dialpad API!

## Improvement

### Ai Scorecard questions enhancements

Ai Scorecards now support [multiple choice answers and optional follow-ups](https://help.dialpad.com/docs/ai-scorecards#multiple-choice-questions) that won’t affect scores, so you get more context and give more insight. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/multiple-choice-qa-scorecard(2)(1).png)

## Critical bug fixes

### Contact label bug

Some users reported that agents were able to [edit contact labels](https://help.dialpad.com/v1/docs/en/add-local-or-toll-free-numbers#assign-a-label) when they shouldn’t have been. This has been fixed!

### Bulk messaging bug

A few users reported that [bulk messages](https://help.dialpad.com/docs/bulk-messaging) weren’t delivered and didn’t show up in message history. We’ve fixed this.

### Threads bug

Some users reported that the [Threads tab was not updating](https://help.dialpad.com/docs/channels#reply-in-thread) after a user read all the unread threads. This has been fixed!

## Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!

## Related

- [Callback report](/callback-report.md)
- [AI Scorecards](/ai-scorecards.md)
- [Manage Contact Labels](/manage-contact-labels.md)
- [Bulk Messaging](/bulk-messaging.md)
- [Channels](/channels.md)