---
title: "Dialpad Release Notes 25.04.29"
slug: "dialpad-release-notes-250429"
description: "Discover the latest Dialpad updates, including improved call journey tracking with Conversation View and native calling in HubSpot. This release also includes critical bug fixes for AI Scorecards, deleting a contact center, and reopening conversations."
updated: 2025-05-01T23:21:53Z
published: 2025-05-01T23:21:53Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad Release Notes 25.04.29

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your [desktop app](https://www.dialpad.com/download/), or visit Dialpad's [web portal](https://www.dialpad.com/features/web-portal/) to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on **April 29, 2025**.

## Improvements

### Call journey within conversation view

Users can now view a caller’s complete [call journey directly from the in-app conversation view](https://help.dialpad.com/docs/using-call-journey#from-the-inapp-call-summary), making it easier to access and improving the overall experience.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/show-call-journey.png)

### Native Calling in HubSpot V2

With our newest Early Adopter Program, agents can now [make and receive calls in HubSpot](https://help.dialpad.com/docs/dialpad-hubspot-v2#call-logging) without needing browser plugins, making everything run faster and more smoothly.

## Critical bug fixes

### Ai Scorecards bug

Some users reported that calls unanswered by an agent appeared in the [manual graded calls filter](https://help.dialpad.com/docs/ai-scorecards#view-graded-interactions). This has been fixed!

### Delete a Contact Center bug

A few users reported that they could not delete Contact Center from the [live dashboard favorites](https://help.dialpad.com/docs/contact-center-dashboards#contact-centers-dashboard). We've fixed this.

### Reopen conversation bug

Some users reported that they were unable to [reopen any closed conversations](https://help.dialpad.com/docs/working-as-a-digital-engagement-agent#:~:text=details%2C%20or%20select-,Reopen%20conversation,-to%20reopen%20the). This has been fixed!

## Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!

## Related

- [AI Scorecards](/ai-scorecards.md)
- [Call Journey](/using-call-journey.md)
- [Dialpad for HubSpot 101](/dialpad-hubspot-v2.md)
- [Live Contact Center Dashboard](/contact-center-dashboards.md)
- [Working in a Digital Contact Center](/working-in-a-digital-contact-center.md)