---
title: "Dialpad Release Notes 25.04.23"
slug: "dialpad-release-notes-250423"
description: "Discover the latest Dialpad updates, including new features like Historical Administration access, refreshed incoming call notifications, and enhanced agent productivity reports. Learn about improvements to digital contact center setup, smarter call forwarding for deleted users, and key bug fixes for hold queues and fallback options."
updated: 2025-04-23T23:19:11Z
published: 2025-04-23T23:19:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad Release Notes 25.04.23

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your [desktop app](https://www.dialpad.com/download/), or visit Dialpad's [web portal](https://www.dialpad.com/features/web-portal/) to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on ***April 23, 2025.***

## New

### Agent productivity report

See how much time agents spend in different states, how often they log in and take breaks, and [check out detailed productivity statistics](https://help.dialpad.com/docs/agent-productivity-report). This out-of-the-box report gives you a clearer picture of their work habits, helping you better understand workforce performance and identify opportunities for improvement.

### Automated call forwarding for deleted users

### ****

After a user is deleted and their number is moved to the reserve pool, incoming calls will be [automatically redirected to your Office mainline or chosen shared line](https://help.dialpad.com/v1/docs/en/automated-call-forwarding-for-reserved-numbers#turn-on-automated-call-forwarding) instead of the out-of-service message.

### All digital view

Just like the All Contact Centers view, we've added a new **All digital view** that lets you see all of your digital sessions.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Screenshot%202025-04-23%20at%204.17.08%E2%80%AFPM.png)

## Improvements

### Creating Digital Contact Center improvements

****

Admins can now do more when creating [Digital Contact Centers](https://help.dialpad.com/docs/create-a-digital-contact-center). During creation, you can now connect them to existing experiences, assign agents, and adjust settings to fit your team.

### Digital Engagement historical administration

### ****

****For admins using our legacy Digital Engagement feature, you can now find the legacy administration under the [**Historical administration** section in the **Channels & IVR** menu](https://help.dialpad.com/docs/using-the-digital-engagement-admin-portal). It’s a quick and easy way for admins to access those older settings and configurations whenever they need them.

## Critical bug fixes

### Contact Center hold queue bug

****

Some users reported that the [Contact Center Hold queue](https://help.dialpad.com/docs/set-call-routing-rules-for-contact-centers#hold-queue) wasn't updating in real time.**This has been fixed!

### Fallback option bug

****

****

A few users reported that calls weren’t [routing to the configured fallback target](https://help.dialpad.com/docs/set-call-routing-rules-for-departments#route-calls-to-operators).**We've fixed this.

## Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!

## Related

- [Create a Digital Contact Center](/create-a-digital-contact-center.md)
- [Working in a Digital Contact Center](/working-in-a-digital-contact-center.md)
- [Accessing the Historical Admin Portal](/using-the-digital-engagement-admin-portal.md)
- [Agent Productivity Report](/agent-productivity-report.md)
- [Set Call Routing Rules for Contact Centers](/set-call-routing-rules-for-contact-centers.md)
- [Streamlined Call Controls](/streamlined-call-controls.md)
- [Automated Call Forwarding for Reserved Numbers](/automated-call-forwarding-for-reserved-numbers.md)