--- title: "Dialpad Release Notes 25.01.14" slug: "dialpad-release-notes-250114" description: "Check out the latest updates, including improved transfer call recording, the option to assign agents to multiple Contact Centers, and smoother conversation transfers. We've also fixed critical bugs with the agent off-duty alert and downloading call recordings, making everything run more smoothly and efficiently for your team!" updated: 2025-01-16T19:52:25Z published: 2025-01-16T19:52:25Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.dialpad.com/llms.txt > Use this file to discover all available pages before exploring further. # Dialpad Release Notes 25.01.14 Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes. Be sure to update your [desktop app](https://www.dialpad.com/download/), or visit Dialpad's [web portal](https://www.dialpad.com/features/web-portal/) to take advantage of our latest improvements. Let's take a look at what's new from our most recent release on ***January 14, 2025**.* ## Improvements ### Transfer call recording improvement **** We've simplified how call recordings are handled after a transfer. Whether the [transferred call gets recorded](https://help.dialpad.com/v1/docs/en/transfer-a-call#are-transferred-calls-recorded) depends on the recording settings of both the originating and receiving lines. ### Assign an agent improvement **** Contact Center admins and supervisors can quickly sort by assigned and pending Contact Center assignments, making it easy to [see all the Contact Centers assigned](https://help.dialpad.com/v1/docs/assign-agents-to-contact-centers#assign-an-agent-to-multiple-contact-centers) for the user in one simple view. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Assign_multiple_CC.png) ### Transfer your conversation improvement Transfer your conversation and choose who to [transfer the interaction](https://help.dialpad.com/docs/working-as-a-digital-engagement-agent#transfer-an-interaction) to by searching for an agent, Contact Center, or skillset group. ## Critical bug fixes ### Agent off-duty alert bug **** Some users reported that the [email alert for agent off-duty](https://help.dialpad.com/v1/docs/en/manage-contact-center-alerts#agents-offduty) was missing the 'Set by' information. This has been fixed! ### Download call recording bug **** **** A few users reported that [downloading multiple call recording segments](https://help.dialpad.com/docs/record-a-call#download-recording-from-conversation-history) resulted in a zip file with empty recordings.**We've fixed this. ## Other improvements We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad. Happy Dialing! ## Related - [Transfer a Call](/transfer-a-call.md) - [Manage Contact Center Alerts](/manage-contact-center-alerts.md) - [Working as a Contact Center Supervisor](/working-as-a-contact-center-supervisor.md) - [Working as a Digital Contact Center Agent](/working-as-a-digital-engagement-agent.md) - [Working as a Contact Center Agent](/working-as-a-contact-center-agent.md) - [Assign Agents to Contact Centers](/assign-agents-to-contact-centers.md) - [Record a Call](/record-a-call.md)