---
title: "Dialpad Release Notes 24.09.24"
slug: "dialpad-release-notes-240924"
description: "Discover the latest improvement in Dialpad. Join the Early Adopter Program for Contact Center Launchpad and the Automated Scorecard to access innovative feature. We also address several bug fixes on Bulk holiday management and missed call notifications ensuring a smoother user experience."
updated: 2024-10-02T23:47:21Z
published: 2024-10-02T23:47:21Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad Release Notes 24.09.24

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your [desktop app](https://www.dialpad.com/download/), or visit Dialpad's [web portal](https://www.dialpad.com/features/web-portal/) to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on ***September 24, 2024.***

## New

### Contact Center Launchpad

Introducing Contact Center Launchpad, giving agents and supervisors real-time access to historical metrics in an easy-to-read format with intuitive graphs and data points.

Contact your Customer Success Manager to sign up for this Early Adopter Program. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/CC_launchpad.png)

## Improvement

### Automated scorecards

Deep dive into our enhanced [Ai Scorecards](/v1/docs/ai-scorecards)designed to help Supervisors automatically grade 100% of agent calls. This automation frees up time for graders to focus on more calls and offer enhanced coaching opportunities.

Contact your Customer Success Manager to sign up for this Early Adopter Program.

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## Critical bug fixes

### Clone holiday bug

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Some users reported that they were unable to [clone a holiday](https://help.dialpad.com/v1/docs/en/set-holiday-hours-routing-rules#bulk-holiday-management) with a custom IVR setup.**This has been fixed!

### Missed call bug

****

****

A few users reported that [missed call notifications were triggered](https://help.dialpad.com/v1/docs/working-as-a-contact-center-agent#declined-and-missed-calls) for agents even when no calls were missed. **We've fixed this.

## Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!

## Related

- [Manage Holidays & Routing Rules](/set-holiday-hours-routing-rules.md)
- [Audible Off-Duty Notification](/audible-off-duty-notification.md)