---
title: "Dialpad Release Notes 24.09.17"
slug: "dialpad-release-notes-240917"
description: "Explore Dialpad’s latest release notes highlighting improved channel management with easy deletion options, optimized queue wait times for better Contact Center performance, and enhancements to Coaching Teams. We’ve also addressed critical bug fixes, including holiday management issues, Contact Center monitoring improvements, and SMS registration fixes."
updated: 2024-09-19T21:42:46Z
published: 2024-09-19T21:42:46Z
---
> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Dialpad Release Notes 24.09.17
Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your [desktop app](https://www.dialpad.com/download/), or visit Dialpad's [web portal](https://www.dialpad.com/features/web-portal/) to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on ***Sept 17, 2024**.*
## New
### Add-to-channel option when mentioning users in channels
****
You now have an option to Invite, Add, or Do nothing when [mentioning users to channels](https://help.dialpad.com/docs/channels#what-happens-if-i-tag-someone-in-a-channel-that-they-are-not-a-part-of) they aren't part of. This helps prevent accidentally adding users to private channels automatically. .png)
### Multi-factor authentication
Previously in an Early Adopter Program, Dialpad’s simple, yet highly effective, [multi-factor authentication (MFA) solution](/v1/docs/mfa) is now available to all Dialpad users. MFA reduces the possibility of fraud and compromised accounts by requiring users to authenticate their identity with multiple methods.
## Improvements
### Longer wait time for Contact Center queues
****
In order to improve customer experience and facilitate effective call overflow to other shared lines, Contact Centers now have a [maximum queue time](https://help.dialpad.com/docs/set-call-routing-rules-for-contact-centers#hold-queue-size) of 10 seconds. 
### Search for Coaching Teams
We've added an in-app search function Coaching Teams, allowing Coaches and Admins to [find specific teams by name](https://help.dialpad.com/docs/manage-a-coaching-team#add-coaches-and-trainees). .png)
## Critical bug fixes
### Monitor all Contact Center bug
****
Some users reported that the [agents tab](https://help.dialpad.com/v1/docs/en/monitor-all-contact-centers#specific-agents-filter) kept resetting while scrolling, preventing them from seeing the full list of agents.**This has been fixed!
### Clone holiday bug
****
****
A few users reported that they were unable to [clone a holiday](https://help.dialpad.com/v1/docs/en/set-holiday-hours-routing-rules#bulk-holiday-management). We've fixed this.
### Delete SMS registration bug
Some users reported that they were unable to [delete their SMS registration](https://help.dialpad.com/v1/docs/en/edit-or-delete-an-sms-campaign#delete-brand-or-campaign-registration). This has been fixed!
## Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!
## Related
- [Channels](/channels.md)
- [Manage a Coaching Team](/manage-a-coaching-team.md)
- [Set Call Routing Rules for Contact Centers](/set-call-routing-rules-for-contact-centers.md)
- [Real-Time Contact Center Management](/real-time-contact-center-management.md)
- [Edit or Delete an SMS Campaign](/edit-or-delete-an-sms-campaign.md)
- [Manage Holidays & Routing Rules](/set-holiday-hours-routing-rules.md)