---
title: "Dialpad Release Notes 24.08.13"
slug: "dialpad-release-notes-240813"
description: "Check out the latest Dialpad release notes for recent improvements in contact center monitoring and critical bug fixes designed to enhance your overall experience."
updated: 2024-08-20T11:05:44Z
published: 2024-08-20T11:05:44Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad Release Notes 24.08.13

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/dialpad-Ai_Release%20Notes.png)

<meta charset="utf-8">Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your [desktop app](https://www.dialpad.com/download/), or visit Dialpad's [web portal](https://www.dialpad.com/features/web-portal/) to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on ***August 13, 2024.***

## Improvement

### Monitor all Contact Center agents tab

****

Contact Center Admins and Supervisors can now view their agents' specific sub-status when they are in a [custom off-duty state under Monitor all Contact Centers](https://help.dialpad.com/v1/docs/working-as-a-contact-center-supervisor#how-is-the-default-%E2%80%98agents-on-call%E2%80%99-view-sorted). This enhancement provides greater visibility into why the agent is unavailable.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/CC_agent-status(1).png)

## Critical bug fixes

### Agents stuck on wrap-up bug

****

Some users reported that their agents were stuck on [post wrap-up time](https://help.dialpad.com/v1/docs/en/post-call-wrap-up-time#use-postcall-wrapup-time) without a timer.**This has been fixed!

### SMS data discrepancy bug

****

****

A few users reported that the [total SMS count in the office](https://help.dialpad.com/v1/docs/en/export-your-analytics-data#texts-statistics) showed discrepancies in the team leaderboard. **We've fixed this.

### Download call recording bug

Some users reported that they were unable to [download the agent call recording](https://help.dialpad.com/v1/docs/en/export-your-analytics-data#recordings). This has been fixed!

## Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!

## Related

- [Real-Time Contact Center Management](/real-time-contact-center-management.md)
- [Post-Call Wrap-Up Time](/post-call-wrap-up-time.md)
- [Export Your Analytics Data](/export-your-analytics-data.md)