--- title: "Dialpad Release Notes 24.07.23" slug: "dialpad-release-notes-240723" description: "Explore the latest Dialpad release notes featuring Dialpad's advanced Ai tools that can help enhance your coaching with real-time insights and metrics. Plus, find details on critical bug fixes that improve overall performance and reliability. Stay informed and make the most of these new features to boost your team’s efficiency and effectiveness." tags: ["sales launchpad", "quality calls", "ai playbooks", "coaching hub", "dialpad release notes", "Critical bug fixes"] updated: 2024-07-23T23:32:51Z published: 2024-07-23T23:32:51Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.dialpad.com/llms.txt > Use this file to discover all available pages before exploring further. # Dialpad Release Notes 24.07.23 ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/dialpad-Ai_Release%20Notes.png) Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes. Be sure to update your [desktop app](https://www.dialpad.com/download/), or visit Dialpad's [web portal](https://www.dialpad.com/features/web-portal/) to take advantage of our latest improvements. Let's take a look at what's new from our most recent release on ***July 23, 2024.*** ## New ### Sales Launchpad **** Our newest in-app feature, [Sales Launchpad](https://help.dialpad.com/v1/docs/en/sales-launchpad), is now available for all Ai Sales customers! This gives your coaches and trainees analytics and insights on sales calls, customer interactions, and team performance metrics—all in one single location. ![launchpad-home-coach](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/launchpad-home-coach.jpg) ### Ai Playbooks We've completed our Ai Playbooks Early Adopter Program and Playbooks are now fully available! [Ai Playbooks](/v1/docs/ai-playbooks) leverage Dialpad’s real-time speech recognition and generative Ai to ensure sales reps adhere to prescribed sales behaviors on live calls and meetings. Playbooks keep sales teams aligned, ensuring everyone is providing a consistent customer experience. ![Playbook some topics checked](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Playbook%20some%20topics%20checked.jpg) ### Quality Calls Dialpad AI helps managers sift through hundreds of calls to determine if a call from a sales agent or trainee qualifies as a business call. [Quality call](https://help.dialpad.com/v1/docs/en/ai-spotlight-quality-calls) metrics are now available for all customers and can be accessed on Sales Launchpad and Coaching Hub. ### Coaching Hub The [Coaching Hub](/v1/docs/coaching-hub) Early Adopter Program has been completed and Coaching Hub is now ready to be used by everyone, empowering sales supervisors and team managers to drive improved sales performance through data-driven insights and actionable analytics. ![Coaching Hub Full Page - expanded](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Coaching%20Hub%20Full%20Page%20-%20expanded.png) ## Critical bug fixes ### SMS delivery receipt bug **** Some users reported that after sending a message, they were not getting [SMS delivery receipts](https://help.dialpad.com/v1/docs/en/send-a-message#sms-delivery-receipt).**This has been fixed! ### Monitor all Contact Center bug **** **** A few users reported that their app crashed whenever [Dialpad Ai for Contact Centers](https://help.dialpad.com/v1/docs/en/ai-dialpad-dialpad-ai#turn-on-ai) was turned on.**We've fixed this. ## Other improvements We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad. Happy Dialing! ## Related - [Sales Launchpad](/sales-launchpad.md) - [AI Playbooks](/ai-playbooks.md) - [AI Spotlight: Quality Calls](/ai-spotlight-quality-calls.md) - [Coaching Hub](/coaching-hub.md) - [Send a Message](/send-a-message.md) - [Real-Time Contact Center Management](/real-time-contact-center-management.md)