---
title: "Dialpad Release Notes 23.10.13"
slug: "dialpad-release-notes-231013"
updated: 2023-10-17T23:34:58Z
published: 2023-10-17T23:34:58Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad Release Notes 23.10.13

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/dialpad-Ai_Release%20Notes.png)

<meta charset="utf-8">Dialpad desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your [desktop app](https://www.dialpad.com/download/), or visit Dialpad's [web portal](https://www.dialpad.com/features/web-portal/) to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on October 14, 2023

## New

### WebHID for Dialpad app

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We now have the [WebHID integration](https://help.dialpad.com/docs/using-devices-with-webhid) available for the Dialpad desktop app! Easily add headsets right from your Hardware Settings menu.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/WEBHID.png)

## Improvement

### Mainline caller ID for outbound call IVR APIs

****

You can now customize your IVR API's [caller ID for outbound calls](https://help.dialpad.com/v1/docs/en/customize-your-caller-id#set-your-global-caller-id) to your mainline's office number.

## Critical bug fix

### Deleted contacts bug

****

A few users reported that some of their [deleted contacts](https://help.dialpad.com/docs/manage-your-contacts#delete-a-contact) kept coming back after they were deleted.**This has been fixed!

### Callback request failure bug

****

****

Some users reported that the [contact center callback queue](https://help.dialpad.com/docs/in-queue-callback) is not routing to an available agent.**We've fixed this.

### Blank page bug

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A few users reported that after [searching for a contact](https://help.dialpad.com/docs/manage-your-contacts#search-for-a-contact) and refreshing the app, it will show a blank page instead of showing the conversation thread.**This has been fixed!

## Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!

## Related

- [Using Devices with WebHID](/using-devices-with-webhid.md)
- [Working as a Contact Center Agent](/working-as-a-contact-center-agent.md)
- [Manage Your Contacts](/manage-your-contacts.md)