---
title: "Dialpad Release Notes 23.10.09"
slug: "dialpad-release-notes-231009"
updated: 2023-10-25T23:20:26Z
published: 2023-10-25T23:20:26Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad Release Notes 23.10.09

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/dialpad-Ai_Release%20Notes.png)

<meta charset="utf-8">Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your [desktop app](https://www.dialpad.com/download/), or visit Dialpad's [web portal](https://www.dialpad.com/features/web-portal/) to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on October 9, 2023

## Improvements

### Ai Scorecards

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Ai Scorecards are now available for all Scorecard users (Ai Scorecards are an add-on). If you previously purchased QA Scorecards, no action is required, you will see the Ai functionality appear in the scorecards section.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/AI_Scorecards(2).png)

When Ai recognizes an answer, it will suggest the answer and let you confirm by taking you directly to the section of the call and transcript where the answer was captured.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/QA_Scorecards(1).png)

## Critical bug fixes

### Dialpad contacts not logging calls in Salesforce

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Some users reported that active calls show 'loading customer information' and do not [automatically match and log](https://help.dialpad.com/v1/docs/en/matching-dialpad-contacts-logging-calls-to-salesforce) the record in Salesforce. This has been fixed!

### Live Contact Center dashboard bug

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A few users reported that the [contact center live dashboard](https://help.dialpad.com/docs/customize-your-contact-center-dashboard#filter-by-activity-columns) is showing an inaccurate number of available agents.**We've fixed this.

### Call transcript access bug

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Some users reported that even though operators were granted permission, they were unable to [access call transcripts](https://help.dialpad.com/docs/using-call-history#access-call-history). This has been fixed!

## Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!