--- title: "Dialpad Release Notes 25.03.11" slug: "dialpad-release-notes-03112025" updated: 2025-03-13T00:00:52Z published: 2025-03-13T00:00:52Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.dialpad.com/llms.txt > Use this file to discover all available pages before exploring further. # Dialpad Release Notes 25.03.11 Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes. Be sure to update your [desktop app](https://www.dialpad.com/download/), or visit Dialpad's [web portal](https://www.dialpad.com/features/web-portal/) to take advantage of our latest improvements. Let's take a look at what's new from our most recent release on March 11, 2025. ## New ### Unified dashboard for all channels For users with both digital and voice contact centers, the real-time dashboards are now combined into one. No more switching between separate dashboards! Plus, we've added SLA widgets for both voice and digital to give you better real-time visibility. The [unified contact center dashboard](https://help.dialpad.com/docs/multiple-contact-centers-live-dashboard#unified-dashboard-for-all-channels) experience is currently available in our Early Adopter Program. ### Bookmarked conversations Revisit important conversations with ease! While conversations often need to be closed, agents sometimes need to return to them later. Now, with our new [conversation bookmarking](https://help.dialpad.com/docs/working-as-a-digital-engagement-agent#bookmark-an-interaction) feature, you can quickly find and revisit past interactions whenever needed. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-5DF213IT.png) ### Real-Time Assistant in Dialpad Meetings [Real-Time Assistant cards (RTA)](https://help.dialpad.com/v1/docs/en/real-time-assist-cards#real-time-assist-cards-in-dialpad-meetings) and Custom Moments are now available in Dialpad Meetings as part of our Early Adopter Program! RTA cards provides real-time guidance with triggered pop-ups, while [Custom Moments](https://help.dialpad.com/v1/docs/en/custom-moments) help track key call topics for coaching, reviews, and trend analysis. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-XR6TVYG6.png) ## Improvements ### Quick Replies enhancement [Quick Replies](https://help.dialpad.com/docs/using-the-email-channel#quick-reply) for emails just got better! Enjoy improved HTML rendering for clearer previews, smoother performance for handling thousands of templates, and enhanced search and tagging to find what you need faster. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/quick-reply-enhancement.png) ### Digital Export support in the All Digital Dashboard You can now easily download data from the All Digital dashboard! Users can export chart-level data or raw data, selecting single or multiple charts for download. [Exporting digital data](https://help.dialpad.com/docs/digital-session-analytics#can-i-export-digital-sessions-data) is currently in an Early Adopter Program. ### “Mark as spam” banners in conversation view Dialpad now provides more comprehensive and accurate banner headers and available actions when a contact is blocked, marked as spam, or is unknown. You’ll also see our new spam warnings when an incoming call is coming from a [spam-identified](https://help.dialpad.com/v1/docs/en/call-blocking-spam-prevention#how-can-i-tell-if-a-number-has-been-flagged-as-spam) (or spam-likely) number. ### Connect with your Dialpad Team We’ve made it easier to connect with your Dialpad Team. Now, if you have a Customer Success Manager, an Account Executive or a Solution Architect, you’ll see their name when you select the Help Menu in the Dialpad Admin Portal. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/help-menu(1).png) ### Filtering by different Moments at a time The Moments filter has been updated to use OR logic instead of AND logic. This change allows customers to select multiple [Moments](https://help.dialpad.com/v1/docs/en/custom-moments#custom-moment-analytics) and receive results for any of the selected options, offering greater flexibility in filtering. ## Critical bug fix ### WFM Kustomer integration disconnection bug A few users reported that their [Kustomer integration](https://help.dialpad.com/docs/wfm-kustomer) for Dialpad WFM kept disconnecting, resulting in inaccurate data reporting. This has been fixed. ### Zendesk sidebar bugs Some users noted that Dialpad displayed the [Zendesk](https://help.dialpad.com/docs/integrate-zendesk-and-dialpad) ticket once the call was over. This has been fixed. Dialpad also no longer overrides the following fields if modified on Zendesk: subject, assignee, requester, submitter, priority and brand. ## Other improvements We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad. Happy Dialing!