---
title: "Dialpad Labs"
slug: "dialpad-labs"
updated: 2026-07-28T22:38:10Z
published: 2026-08-06T11:00:21Z
canonical: "help.dialpad.com/dialpad-labs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad Labs

Dialpad Labs gives eligible company admins a self-service way to discover, enable, and disable select Early Access Program (EAP) and beta features for their company.

Instead of contacting Customer Care or another internal team to request access to a feature, you can use Dialpad Labs to manage available labs directly in your Admin Settings.

> [!NOTE]
> Who can use this
> 
> Dialpad Labs is available to Company admins. If you do not see Dialpad Labs in your Admin Settings, you may not have access.

## 

Let’s dive into the details.

## What you can do in Dialpad Labs

In Dialpad Labs, you can:

- View available Early Adopter Program (EAP) features and their short descriptions
- See whether a lab is enabled or disabled
- Enable or disable supported labs
- Submit feedback about a lab directly from the Labs page

Keep in mind that Dialpad Labs only shows features that are approved for self-service access. Not every experimental or beta feature will appear in the Labs list.

## Open Dialpad Labs

To open Dialpad Labs, go to your Dialpad **Admin Settings**.

1. Select **My Company**
2. Select **Dialpad Labs**

On the Dialpad Labs page, you can search for labs by name and filter the list by status.

![Dialpad Labs interface showcasing various AI features and settings for user feedback.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Screenshot 2026-07-26 at 10.28.25 AM.png)

## Enable a lab

To enable a lab, go to your Dialpad **Admin Settings**.

1. Select **My Company**
2. Select **Dialpad Labs**
3. Find the lab you want to turn on and toggle to **Enable**
4. Select the enablement scope:
  - **Selected offices only**
  - **Company-wide**
5. (Optional) Enter a reason for enabling the lab

![Settings window for enabling AI Message Polish feature in a company-wide scope.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Screenshot 2026-07-26 at 10.31.42 AM.png)
6. Select **Submit and enable**

> [!NOTE]
> Note
> 
> If you don’t add a reason for enabling the feature, select **Enable only**.

After you save, Dialpad applies the lab to the supported scope for that feature.

- For company-level labs, the feature is enabled for the company.
- For labs that support office-level targeting, you may be able to enable the feature company-wide or for selected offices only.

When the change is successful, Dialpad shows a confirmation message and updates the lab status.

## Disable a lab

To disable a lab, go to your Dialpad **Admin Settings**.

1. Select **My Company**
2. Select **Dialpad Labs**
3. Find the lab you want to turn off and select **Disable**
4. Select a reason for disabling the feature

![Feedback form for disabling a feature with multiple options and comments.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Screenshot 2026-07-26 at 10.32.53 AM.png)
5. (Optional) Enter a more detailed reason for disabling the lab
6. Select **Submit and disable**

> [!NOTE]
> Note
> 
> If you don’t enter a reason for disabling the feature, select **Disable only**.

After you save, Dialpad removes the lab configuration from the supported scope for that feature. When the change is successful, a confirmation message is displayed, and the lab status is updated.

## Submit feedback about a lab

Each lab can include a feedback option so you can share your experience directly with the product team.

To submit feedback on a lab, open **Dialpad Labs**.

1. Navigate to the lab you want to comment on and select **Give Feedback**

![Dialpad Labs settings for AI transcription greetings and message polishing features.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Screenshot 2026-07-26 at 10.29.49 AM.png)
2. Enter a rating and your comments

![Feedback form displaying star ratings and comments for AI Message Polish feature.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Screenshot 2026-07-26 at 10.29.18 AM.png)
3. Select **Submit feedback**

Your feedback helps Dialpad evaluate, improve, and prioritize early-access features.

## 

## Troubleshooting

### I do not see Dialpad Labs in Admin Settings

Check that you’re a company admin. If you still do not see Dialpad Labs, contact your Dialpad Customer Care.

### A lab I expected is not listed

Dialpad Labs only shows features that are approved for self-service access.

If a lab is not listed, it may:

- Not be available for your company
- Require a different eligibility setup
- Not be included in the current Dialpad Labs catalog

### Does enabling a lab affect billing?

Dialpad Labs itself does not introduce new billing behavior.

If a specific lab has pricing or plan requirements, those details are handled by that feature’s documentation.

## Frequently asked questions

### Does Dialpad Labs show every beta or experimental feature?

No. Dialpad Labs only shows labs that have been approved for self-service use.

### Does enabling a lab apply the feature right away?

After you save your change, Dialpad applies the lab at the supported scope for that feature.

### Can I enable a lab for only some offices?

Some labs support office-level targeting. If they do, you can choose specific offices during setup. Other labs are company-level only.

### Are end users notified when I enable a lab?

Dialpad Labs itself does not send automatic end-user notifications. Any experience changes depend on the specific lab you enable.

##