---
title: "Dialpad + Intercom Integration"
slug: "dialpad-intercom-integration"
description: "The Dialpad-Intercom integration allows you to call a customer right from the chat box, increasing productivity and customer satisfaction. "
tags: ["dialpad integrations", "chat support", "Intercom"]
updated: 2025-09-17T21:10:00Z
published: 2025-09-17T21:10:00Z
---
> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Dialpad + Intercom
The Dialpad and Intercom integration brings your agents a comprehensive and seamless experience that’s designed for better customer support and sales interactions.
It’s the best of both worlds: Intercom’s great website and mobile-based chat, and Dialpad’s AI-powered voice and [business text messaging](https://www.dialpad.com/features/business-text-messaging/) experience. The end result? Your agents can provide even more personalized and immediate support — without having to leave the Intercom inbox.
[Embedded content](https://www.youtube-nocookie.com/embed/dpH8d35YthQ)
Let's dive into the details.
**Who can use this**Dialpad’s Intercom integration is currently available to [Dialpad Support](http://www.dialpad.com/pricing) and [Dialpad Sell](http://www.dialpad.com/pricing) customers, as well as [Dialpad Connect](http://www.dialpad.com/pricing) users on a Pro or Enterprise plan. You'll need to be an Intercom admin to enable this integration.
## Key features
Dialpad lets you start voice calls right from within your Intercom environment, but that's not where the integration's functionality ends.
This integration provides:
### Seamless calling
Instantly initiate a call at any point during an Intercom chat conversation by sending a Call Me card, where customers enter their number and connect with you in seconds. When the call begins, a live transcription with real-time coaching prompts is automatically started in the Dialpad Everywhere widget, giving you a seamless transition between chat, voice, and video meetings.
### Call logging
Details are logged directly in the Intercom chat history, with an active link to the call recording and Dialpad's Ai call summary transcript and features.
### Coach from anywhere
Arm agents with the right answers with real-time assist cards that include responses to frequently asked questions as well as a hyperlink to more information.
## Connect Dialpad to Intercom
Once installed from the [Intercom app store](https://www.intercom.com/app-store/?app_package_code=dialpad-s2c5&category=phone-and-video), the Dialpad app is ready for all users in that Intercom instance.
Each user must authenticate with Dialpad from within the Intercom inbox.
1. In any chat window, select the Dialpad icon
2. Log in with your Dialpad credentials
3. Select **Allow** to connect Intercom with Dialpad
4. Select **Reload** in the Intercom inbox to complete the connection
NoteMake sure your user has a Dialpad license.
## Send a Dialpad call invite
Instantly initiate a call from your Intercom chat conversation by sending a **Call Me Card**.
Call me cards appear in the Intercom chat — once the customer enters their phone number, Dialpad will dial the customer.
To send a Dialpad Call Me card:
1. Open the **shortcut menu**during a live chat
- **Ctrl+K** for Windows
- **⌘+K** for Mac
2. Select the**Dialpad icon**
3. Select the phone number to dial from
4. Review the Call Me card details
5. Select **Send** to send the card to the customer
Once the customer enters their phone number, Dialpad will dial the client by first ringing the agent. As soon as the agent answers the call, Dialpad will complete the outbound call.
NoteCall-back requests expire in 2 minutes.
## Post call view
After the call is completed, Dialpad will log call details such as start time, end time, and duration.
If AI is enabled in Dialpad, a link to the summary will also be logged.
To access the [Ai Call Summary](/v1/docs/ai-call-summary), select **Call Review.**
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## Related
- [Intercom + Dialpad Meetings](/intercom-dialpad-meetings.md)
- [What's New in Dialpad](/whats-new-in-dialpad.md)