---
title: "Dialpad Dialer analytics"
slug: "dialpad-dialer-analytics-and-exports"
updated: 2026-05-19T19:40:57Z
published: 2026-05-19T19:40:57Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad Dialer analytics

Use Dialer analytics to understand how campaigns are performing and to guide improvements.

> [!NOTE]
> Who can use this
> 
> Company, Office and Contact Center Admins can view Dialpad Dialer Analytics. Contact Center Supervisors with analytics access can also view these reports.

To access your Dialpad Dialer analytics, go to the Dialpad Admin Portal.

1. Select **Analytics**
2. Select **Reports**
3. Select **Powerdialer**![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Dailer-report.png)

## Filters

Use filters to analyze individual campaign performance instantly. Select any filter to update your report in real time. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/dailer-report-filters.png)

The Power Dialer report currently offers the following filters:

- Date range
- Contact Center or group
- Campaign name
- Agent or user
- Disposition or outcome

## Key metrics

Track your team's efficiency and outreach success at a glance. Key metrics in the Dialer report include:

- **Total calls** placed by Dialer
- **Connected calls**
- **Answer rate**
- **Voicemail rate**
- **Unconnected calls** (such as no answer, busy, failed)
- **Dispositions** by type
- **Talk time** and **handle time**

Use these metrics to answer questions like:

- Are our campaigns reaching the right people at the right time?
- Which lists or campaigns have the highest answer and conversion rates?
- Which dispositions are most common (for example: not interested vs. wrong number)?

> [!NOTE]
> Note
> 
> If your deployment supports deep links, you may be able to jump directly from a metric into **Workspace Conversation History** with filters pre‑applied.

## Export Dialer data

Easily export data for offline analysis or team sharing directly from the Dialer Report (which aggregates metrics by campaign, agent, and more)

To export the report:

1. Filter the Dialer report as desired
2. Select **Export** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/dailer-report-export.png)

Exports include the following details:

- Campaign and Contact Center identifiers
- Lead identifiers and phone numbers
- Call results, dispositions, and timestamps
- Agent who handled the call
- Basic handle and talk time metrics