---
title: "Desk Phone Doesn’t Display Dialpad Activate"
slug: "desk-phone-doesnt-display-dialpad-activate"
tags: ["device configuration", "activate a line", "deskphone ", "device troubleshooting", "Dialpad Activate", "Troubleshooting"]
updated: 2025-02-19T18:32:16Z
published: 2025-02-19T18:32:16Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Desk Phone Doesn’t Display Dialpad Activate

Provisioning third-party devices can be tricky, and sometimes you won't see 'Dialpad Activate' appear.

Don't worry, this is a simple fix, and we're here to help guide you through it.

Each manufacturer has a unique process, so be sure to follow the steps for your device.

## Access deskphone admin password

Company admins can access their organization’s deskphone password directly from the Company Settings. This admin password applies to all deskphones activated with Dialpad.

To access the deskphone admin password, navigate to **Dialpad Admin Portal**.

1. Select My **Company**
2. Select **Deskphone Settings** ![Deskphone settings page showing admin password input and navigation options.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/deskphone-settings(4).png)
3. Navigate to **Deskphone Admin Password**
4. Select the eye icon to see the password

Then, log in to the deskphone's web interface using "admin" as your username and your assigned deskphone admin password.

> [!NOTE]
> Note
> 
> For unassigned Dialpad provisioned devices use the default deskphone password: 3425723, which spells "Dialpad" on a phone keypad.

## Polycom VVX UCS phones

Before provisioning any third-party devices, it’s a good idea to do a factory reset. This will reset everything to its original settings, like when you first got it.

To factory reset your device:

1. Log into the web interface of the phone with the deskphone admin credentials
2. Enter **https://IP_Address_of_your_Polycom** in a web browser
3. Select **Utilities**
4. Navigate to **Phone Backup and Restore**
5. Select **Global Settings**
6. Select **Restore**

Then, go to Settings on the web interface of your device to setup the device configuration.

1. Navigate to **Provisioning Server**
2. Select **HTTPS** for Server Type
3. Enter **https://prov.dialpad.com/** in the Server Address field
4. Keep Server User and Password blank
5. Select **Static** for Boot Server

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/prov-server.png)
6. Save your changes

Thats it! The device will restart and display Dialpad Activate on the screen.

> [!WARNING]
> Tip
> 
> The desk phone will update its firmware upon activation, once the registration is complete.

## Poly Obi edition phones

Before provisioning any third-party devices, it’s a good idea to do a factory reset. This will reset everything to its original settings, like when you first got it.

With Poly Obi edition devices, you can do a factory reset from the device, or the browser. Let's go over each method.

### Factory reset from the device

1. Press the **Home button**
2. Navigate to **Settings**
3. Select **Factory Reset**
4. Enter the deskphone admin credentials
5. Select **Login**
6. Select **OK**

### Factory reset from a browser

To do a factory reset from a browser, you'll first need to locate the IP address of your device.

To locate the IP address, press the **Home button**, then select **Settings**.

The IP address will be displayed under **Network.**

Next, enter the IP address in a web browser.

1. Enter the deskphone admin username and password
2. Select **System Management**
3. Select **Device Update**
4. Navigate to **Reset Configuration**
5. Select **Reset** **![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/poly-reset.png)**

Next, to bring your device into a Dialpad Activate state, provision your Obi device by navigating to **Home/Settings** on the phone.

1. Locate the IP address displayed under **Network**
2. Type the IP address in the browser and press Enter (**without https://**)
3. Enter the deskphone admin credentials
4. Navigate to **Home**>**System Management**>**Auto Provisioning**
5. **Navigate to ITSP Provisioning**
6. Enter **https://prov.dialpad.com/** in the ConfigURL **![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/config-url.png)**
7. Select **Submit**

The phone will restart several times and will then display Dialpad Activate.

## Yealink phones

Before provisioning any third-party devices, it’s a good idea to do a factory reset. This will reset everything to its original settings, like when you first got it.

Factory resets can be done from the device, or from the browser.

### Factory reset from the device

To factory reset the phone from the device itself:

1. Press and hold the OK button for 10 seconds

### Factory reset from the browser

To factory reset the phone from the browser:

1. Enter the IP address in a web browser
2. Enter the deskphone admin credentials
3. Navigate to **Settings**
4. Select **Upgrade**
5. Select **Reset to Factory**

Next, you’ll need the phone's IP address.

1. From the device, navigate to **Menu**, then select **Status** — the IP address is displayed beside the IPV4.
2. Enter the IP address in a web browser
3. Enter the deskphone admin credentials
4. Navigate to **Settings**
5. Select**Auto Provision**
6. Enter **https://prov.dialpad.com/** in the Server URL
7. Select **Confirm**
8. Select **Auto Provision Now** **![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/providion-reset.png)**

That's it! The phone will reboot and display Dialpad Activate.

What about Cisco, ATA, and DECT devices?

Cisco, ATA, and DECT devices do not display Dialpad Activate (even when they are ready to be activated), so you don't have to worry about troubleshooting this specific issue.

## Frequently asked question

### Can I change the deskphone admin password?

No, the deskphone admin password cannot be changed.

## Related

- [Provision a Poly UCS Desk Phone](/add-a-poly-ucs-desk-phone.md)
- [Provision VVX 250, 350 & 450 Obi Edition Devices to Dialpad](/provisioning-vvx-250-350-450-obi-edition-devices-to-dialpad.md)