---
title: "Department Voicemail Access"
slug: "department-voicemail-access"
updated: 2025-11-25T22:05:19Z
published: 2025-11-25T22:05:19Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Department Voicemail Access

When multiple users are tied to a Department, Office, or Contact Center shared line, it is good practice to provide them access to the shared line voicemail to resolve calls that are received after hours or when no agents are available to take a call.

These phone models can set a line key for department voicemails:

- Yealink T series
- Poly VVX Obi series
- Poly UCS series

## Add a user to a Department or Contact Center

Before you can add a department voicemail as a line key for a user, the user must first be made an operator in the Department or Contact Center.

> [!NOTE]
> Note
> 
> You won’t be able to add a department voicemail line key until you add the user to the Department or Contact Center.

To add a user to a Department or Contact Center, go to your Dialpad **Admin Settings**.

1. Select **Department**or **Contact Center**, then select the desired department
2. Go to **Assigned operators and phones** for Departments, or **Agents and admins** for Contact Centers
3. In the search field, enter the name of the user you want to add

![Department Settings page showing the option to add a user to a department.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Add User to Department.png)

> [!NOTE]
> Note
> 
> For Departments, the search field is under the **Operators** tab.
4. From the list of results, select the user account

## Add a Department or Contact Center voicemail line key

Setting up Group Voicemail with Dialpad requires two line keys:

- One for the shared line of the Department or Contact Center
- One for the Group Voicemail line associated with that shared line

> [!NOTE]
> Note
> 
> If you are configuring these lines in a tabbed setup, they must be in the same tab.

To add a Department or Contact Center voicemail line key to a desk phone, go to your Dialpad **Admin Settings**.

1. Go to **Office** > **Desk Phones**
2. Navigate to the user’s desk phone and select **Options** > **Configure Deskphone**

![The office settings page shows the list of desk phones in use. The option to configure a user's desk phone is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Configure Desk Phone.png)
3. In an empty line key, select **Group Voicemail** as the **Function**
4. Select the Department or Contact Center as the **User/Room/Group**

> [!TIP]
> Tip
> 
> It’s recommended to add the Shared Department number as a line key in addition to the Department voicemail.

![View of a desk phone configuration page. The option to add a group line key and group voicemail line key are highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Dept Group Voicemail.png)
5. Select **Update Device**

The desk phone reboots, and the newly configured line keys display on the desk phone screen.