---
title: "Credits Analytics"
slug: "credits-analytics"
updated: 2026-07-02T09:38:36Z
published: 2026-07-02T09:38:36Z
canonical: "help.dialpad.com/credits-analytics"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Credits Analytics

Credits Analytics helps you explore credit usage for deeper auditing and reporting on credit transactions. Use it to review trends, examine transactions, and export your current view for reporting.

> [!NOTE]
> Who can use this
> 
> Office and Company Admins on all Dialpad products and license tiers can manage Credits Analytics.

## Credits analytics overview

To access your Credits analytics, go to **Dialpad Admin Settings**.

1. Select **Billing** > **Credits and Usage**
2. Select **Credits Analytics** ![Overview of credit analytics showing daily spending and top service for the month.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Credits-analytics.png)

## Filter the data

Dialpad offers these filters, letting you tailor your view to display exactly what you need.

| **Date filter** | Displays interactions based on the selected date range ![Credit analytics dashboard showing call consumption for this month and top service details.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/credits-date-filter.png) | Choose from these date ranges: - This month - Last month - Last 3 months - Last 6 months |
| --- | --- | --- |
| **Credit filter** | Displays data usage for a specific service. ![Credit analytics dashboard showing call services and total spend for June 2023.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/credit-filter.png) | Choose from these service filters: - All services - Calls - Fax - Messaging - Agentic digital - Agentic voice - Omnichannel - Speech IVR |
| **Credit type filter** | Displays data by specific credit subtype. ![Credit analytics showing total spend and call types for June 2026.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/credit-type-filter.png) | Choose from these credit subtype filters: - All subtypes - Domestic - International - Toll-free - CC inbound - CC outbound |

## Export credit usage

To export your credit usage, go to Dialpad Admin Settings.

1. Select **Billing** > **Credits and Usage**
2. Apply filters to narrow the data.
3. Select Export to download your current filtered view.

![Usage history section showing search filters and export option for billing data.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/credits-usage-history(2).png)

## Frequently asked questions

### What data can I view in Credits Analytics?

You can view credit usage, trends, and transactions for the selected time period.

Filter by date range, service, or credit subtype to find the data you need.

### How often does the analytics dashboard update?

The dashboard updates based on the filters and view you apply, so you can review the most relevant transactions for your selection.

### Why do some analytics not appear?

Analytics are only displayed after the service has recorded usage. If there's no activity yet for a service, there won't be any analytics to show.

### What export options are available?

You can export your current filtered view in CSV (.csv) or Excel (.xlsx) format. The export reflects your selected columns and column order.