---
title: "Create an Office"
slug: "create-an-office"
updated: 2026-06-11T21:19:45Z
published: 2026-06-11T21:19:45Z
canonical: "help.dialpad.com/create-an-office"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create an Office

Self-service office creation lets eligible Company Admins create a new office directly in Dialpad from the Office Management page. The setup flow walks you through office details, billing contact details, and emergency address information where required.

> [!NOTE]
> Who can use this
> 
> Self-service office creation is available for Company Admins using Office Management.

> [!NOTE]
> Note
> 
> This feature is being released in phases. If you don’t see the **Create Office** option, your company may not yet be included in the current rollout.
> 
> Current rollout is limited to these countries:
> 
> | Australia | Italy |
> | --- | --- |
> | Canada | Netherlands |
> | France | New Zealand |
> | Germany | United Kingdom |
> | Ireland | United States |

## Before you begin

Before you create a new office, make sure you have this information ready:

- Your new office name
- Billing contact details
- Emergency address details, where required for your country

## Create a new office

To create a new office, go to your Dialpad **Admin Settings**.

1. Select **My Company**
2. Select **Office Management**
3. Select **Create Office** ![Office management interface displaying office details and options to create a new office.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Office-creation.png)
4. Enter your office details:
  - Office name
  - Country
  - (Optional) Clone settings from an existing office

![The create new office window with details added.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Screenshot 2026-05-28 at 9.59.51 AM.png)
5. Select **Continue to Billing Contact**
6. Enter your billing contact details:
  - Billing contact name
  - Contact email
  - Phone number
  - Address (including state/province and ZIP/postal code)
  - Country
  - Use this address as your E911 location (optional)

![Billing Contact details window with information added for the office.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Screenshot 2026-05-28 at 10.15.14 AM.png)
7. Select **Continue**
8. Enter your emergency address information, if it’s not the same as your billing contact
9. Review your information and select **Verify and Save**

Once the setup is complete, your new office appears in Office Management, where you can continue managing office settings from one place.

## Frequently asked questions

### Why don’t I see the Create Office option?

If you don’t see **Create Office**, your company may not be included in the phased rollout yet.

### What information do I need before I start?

You should have your office details, billing contact details, and any required emergency address information ready before you begin.

### Why is emergency address information required?

Some office setups require emergency address information so emergency services data can be associated with that office when needed.

### What should I do if address validation fails?

Double-check the address for missing or incorrect details, then try again. If the issue persists, contact [Dialpad Customer Care](https://dialpad.com/contact-support) for assistance with completing setup.