--- title: "Create an Email Channel" slug: "create-an-email-channel" updated: 2026-08-07T18:29:23Z published: 2026-08-07T18:29:23Z canonical: "help.dialpad.com/create-an-email-channel" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.dialpad.com/llms.txt > Use this file to discover all available pages before exploring further. # Create an Email Channel Dialpad’s end-to-end email channel connects to your email provider and allows for workflow automation, skills-based routing, as well as traditional formatting options such as rich text, attachments, CC and BCC capability…and more! Agents will receive emails in their Digital Contact Center inbox and can respond without leaving the Dialpad app. Let’s dive into the details. > [!NOTE] > Who can use this > > Email channel creation and deployment are available to Dialpad Connect, Dialpad Support, and Dialpad Sell users with a Digital Engagement License. ## Before you begin Any digital channel you create in the Dialpad Admin Portal will automatically perform the routing to the defined Digital Contact Center once the channel is configured. You can modify the experience of how routing happens and how the conversation is handled before and after routing using the Advanced tab for Email channels. Here are some basic setup examples: - You can define spam filters and auto replies using the “When conversation starts” event in the Advanced tab. - You can configure custom routing logic using the "Before agent connection" event in the Advanced tab. - If you want to perform multiple checks, you can find a Digital Workflow Template for [Combined email logic](/v1/docs/workflow-templates-digital#combined-email-logic-template) which accounts for automated email detection, spam filtering, automatic replies, and skills-based routing into a single workflow. ## **Create an Email channel** Create an Email channel to start receiving interactions from your email inbox. To create an email channel, go to your Dialpad **Admin Settings**. 1. Select **Channels and Workflows > Digital Channels** 2. Select **Add Digital Channel** 3. Select **Email** as your channel type 4. Enter the email address to authorize the email channel and select **Connect** ![Popup window for adding an email channel with connection instructions and options.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/base64-converted-image-1786031459275.png) 5. Follow the prompts to authorize 6. Name your channel 7. Enter the **Primary email** to receive interactions ![Settings for the Email Aerolabs channel, including primary email and contact center details.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/create-an-email-channel-image-sy4zl5tr.png) 8. Select the **Launch Experience** > [!NOTE] > Note > > If you choose the Default Experience, a new Launch Experience is created automatically and named after the channel name once it’s saved. Use the Advanced tab to customize automation for key conversation moments set to the defined Launch Experience. > [!NOTE] > Note > > You should only use the Email launch experiences for Email channels. 9. Select the Digital **Contact Center** where the channel will be used 10. (Optional) Add any aliases to use for the primary email 11. Select **Save changes** ## Add a signature for the Email channel Use the **Signature** tab to include a standard signature that is included at the end of every email sent from this Email digital channel. > [!NOTE] > Note > > The signature editor does not support raw HTML input or table-based layouts (e.g., displaying a logo next to text side by side) The text can be formatted using the text editor and can include various details, including: - Block quotes - Code blocks - Media images > [!NOTE] > Note > > Images need to be in a public directory, copied into the editor, in PNG format, and high-resolution. - Hyperlinks - Variables > [!NOTE] > Note > > Admins can set up signature templates using agent variables like Agent Name and Agent Email, which will get auto-filled from the agent’s profile when the email is sent. ![Settings interface for customizing email signatures with various options and variables.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/create-an-email-channel-image-9i37e95k.png) To add an email signature, go to your Dialpad **Admin Settings**. 1. Select **Channels & Workflows** > **Digital Channels** 2. Select the desired email channel 3. Select the **Signature** tab![Email channel settings for Aerolabs, including signature customization options and save changes button.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/create-an-email-channel-image-x2k2p87s.png) 4. Select the **Include signature** option 5. Enter an email signature and format as needed 6. Select **Save changes** ## **Link a Workflow to an Email channel** The **Advanced** tab is available when the channel uses the default Launch Experience or an existing Digital Essential. Use **Advanced** to link published Digital or Shared Workflows to Email events. ### Email Events Email events are instances within an email session that can trigger a workflow. Email events include: - **When conversation starts:** Trigger a workflow when a conversation begins - **Before agent connection:** Run a workflow before the conversation is queued for a human agent. > [!NOTE] > Note > > It is best practice to add workflows that handle custom routing for this specific event. - **Queue timeout or no agent available:** Set fallback actions when a customer has been waiting in the queue, and no human agent responds before the timeout. - **After the agent session has closed:** Set what happens after the session with the human agent ends. > [!NOTE] > Note > > Workflows are created in **Channels & Workflows** > **Workflows**. To link an email channel to a workflow, go to your Dialpad **Admin Settings**. 1. Select **Channels & Workflows** > **Digital Channels** 2. Select the desired email channel 3. Select the **Advanced** tab![Email Aerolabs settings page showing workflows and customization options for digital channels.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/create-an-email-channel-image-e2pm6ah6.png) 4. Select the **Event** that triggers the workflow 5. Select the **Workflow** that is triggered by the email event 6. (Optional) Add additional events, if needed 7. Select **Save changes** ## Using an email channel To learn more about using an email channel in your contact center, check out [this Help Center article](https://help.dialpad.com/docs/using-the-email-channel#receive-an-email).