Dialpad Ai

The Dialpad-Bullhorn integration streamlines HR and sales tasks by allowing seamless management of Bullhorn candidates and leads within Dialpad. Inbound calls trigger Bullhorn to display complete contact details, providing recruiters with a compreh...

Introducing Dialpad’s newest feature - Ai Playbooks! Ai Playbooks leverage Dialpad’s real-time speech recognition and generative Ai to ensure sales reps adhere to prescribed sales behaviors on live calls. Playbooks keep sales teams aligned, ensur...

With  Dialpad Ai  and Supervisor Insights, Contact Center Supervisors can use Dialpad's real-time sentiment analysis and transcription to easily pinpoint specific calls that require immediate attention.  These real-time insights allow busines...

Real-time Assist cards provide triggered pop-ups that guide Contact Center Agents through speaking points, workflows, best practices, and more. Real-Time Assist (RTA) cards help onboard new Agents and guide even the most seasoned Sales rep through...

Real-Time Assist Cards and Custom Moments help tremendously with onboarding new Agents and reps for customer support, sales, and contact center teams — they're like cheat sheets, but better!  For Contact Center Ai to be effective at detec...

Dialpad’s Ai CSAT automatically detects Customer Satisfaction (CSAT) scores from   every   customer interaction instead of relying on a handful of customers to complete traditional, post-call surveys. With data from 100% of your Contact Cen...

Gain incomparable insights and unlimited coaching opportunities with Dialpad's Ai powered Custom Moments. Custom Moments allow you to track specific items during a call — think of them as bookmarks for important themes on your calls that you ...