Contact Center and Ai Sales

Discover how to create and manage departments and contact centers, establish business hours, and effectively utilize Contact Center dashboards to monitor performance and streamline operations.

Check out our helpful guides for managing your Contact Center. Learn how to set up call recording, manage Contact Center alerts, CSAT surveys, and other useful settings.

Empowering admins, supervisors and agents to improve performance and productivity with features like the Contact Center live dashboard, call monitoring and Ai scorecards.

Features specifically for users on an Ai Sales plan. Utilize local presence, voicemail drop, and coaching team support, to boost follow-ups, improves team performance, and enhances outreach efforts.

With our Dialpad Business Intelligence add-on, learn and understand how to create customized reports and analyses