Provision an ATA Device to Dialpad
  • 05 Feb 2024
  • 2 Minutes to read
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Provision an ATA Device to Dialpad

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Article Summary

We know how much you love options, and Dialpad is happy to provide support for Analog Telephone Adaptor (ATA) devices. ATAs devices let you connect multiple handsets or ports, and can even be used for faxing.

Let's dive into the details. 

Who can use this feature
ATA devices can be used on any Dialpad plan.

Set up process

Setting up your new ATA device with Dialpad is a 4 step process. 

First, pair the phone with the ATA device.

Next, you'll provision the ATA device to Dialpad.

Once provisioned, the ATA device must be added to the Dialpad Admin Portal.

Finally, you’ll activate (assign) the port for a Dialpad user or room.

Pair the handset to the ATA

To pair a handset with your Poly ATA device:

  1. Select Menu on the handset
  2. Select Settings
  3. Select Connectivity 
  4. Select Easy Registration 

Next, press and hold the button on the top of the base station for 5-7 seconds until the green light starts blinking.

Once the handset displays registration successfully, the handset has been allocated a “port” number. This number is shown at the top-right of the handset screen, just left of the battery indicator. Note the port number; you'll need it later.

Provision the ATA device to Dialpad

Now that the device has been paired to the base station, it's time to provision it to Dialpad.

First, confirm that the ATA device is connected through an ethernet or WiFi.

  1. From the phone, dial ***1 to find your IP address
  2. Enter the IP address in a new browser tab 
    1. Be sure to use HTTPS format
  3. Navigate to System Management
  4. Select Auto Provisioning
  5. Navigate to ITSP Provisioning 
    1. Set the ProvisioningOption to ConfigURL
    2. Uncheck the box beside ConfigURL
    3. Set ConfigURL to: https://prov.dialpad.com/
      1. The trailing terminating backslash is required
  6. Select Submit
  7. Reboot the device

Add the ATA to the Dialpad Admin Portal

Now that your ATA device has been provisioned to Dialpad, it's time to add it to the Dialpad Amin Portal. 

To add the device, head to your Admin Settings from Dialpad.com 

  1. Navigate to Office
  2. Select Office Settings
  3. Select Desk Phones
  4. Select the DECT/ATA Devices tab 
  5. Select Add a new DECT/ATA
  6. Enter the display name and the device's MAC address
  7. Select Add new device 

That's it! The device will reboot and you'll see it listed in the DECT/ADA Devices tab. 

Assign the port

Now that the device is provisioned and set up for Dialpad, it's time to assign the port to a user or room. 

Assign port to a user

To assign a port to a user, head to the DECT/ATA tab from your Admin Portal. 

  1. Select Options
  2. Select Show managed devices
  3. Select Assign a new device
  4. Select User
  5. Choose the owner, add the display name and port
    1. The port number must match the index number on the handset
  6. Select Assign port

Once the port has been assigned, the base station will reboot.

Assign a port to a room

To assign a port to a room, head to the DECT/ATA tab from your Admin Portal. 

  1. Select Options
  2. Select Show managed devices
  3. Select Assign a new device
     
  4. Select Room phone
  5. Enter the room name and port number
    1. The port number must match the index number on the handset
  6.  Choose the number type
    1. Local
    2. Toll-free
  7. Select Assign port

After assigning the port, the base station will reboot.

ATA devices set as room devices can be configured for faxing!
Head to this Help Center article to learn how. 

Unassign a port

To unassign a port, head to your Admin Settings from Dialpad.com

  1. Navigate to Office
  2. Select Desk Phones
  3. Select DECT/ATA Devices
  4. Select Options beside the device
  5. Select Show Managed Devices
  6. Select Options
  7. Select Unassign

The device will reboot to apply the update. 

Rename an ATA device

To rename an ATA device, head to your Admin Settings from Dialpad.com

  1. Navigate to Office
  2. Select Desk Phones
  3. Select DECT/ATA Devices
  4. Select Options beside the device you want to rename
  5. Select Rename
  6. Enter the new display name
  7. Select Rename

Rename a managed ATA device

To rename a managed ATA device, head to your Admin Settings from Dialpad.com

  1. Navigate to Office
  2. Select Desk Phones
  3. Select DECT/ATA Devices
  4. Select Options beside the device
  5. Select Show Managed Devices
  6. Select Rename
  7. Enter the new display name
  8. Select Rename

 





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