Provision a Poly ATA Device to Dialpad

Updated on 25 Apr 2024
3 Minutes to read

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We know how much you love options, and Dialpad is happy to provide support for Analog Telephone Adaptor (ATA) devices. ATAs devices let you connect multiple handsets or ports, and can even be used for faxing.

Let's dive into the details.

Who can use this feature

ATA devices can be used on any Dialpad plan.

Set up process

Setting up your new ATA device with Dialpad is a 3 step process.

Provision the ATA device to Dialpad
Add the ATA device to the Dialpad Admin Portal
Activate (assign) the port for a Dialpad user or room

Provision Poly 402 ATA device to Dialpad

To provision a Poly 402 ATA device to Dialpad:

Confirm the ATA device is connected to the internet through ethernet or WiFi
From the phone, dial ***1 to find your IP address
Enter the IP address in a new browser tab
1. Be sure to use HTTPS format
Navigate to System Management
Select Auto Provisioning
Navigate to ITSP Provisioning
1. Set the ProvisioningOption to ConfigURL
2. Uncheck the box beside ConfigURL
3. Set ConfigURL to: https://prov.dialpad.com/
  1. The trailing terminating backslash is required
Select Submit
Reboot the device

Provision AudioCodes MediaPack ATA device to Dialpad

To provision an AudioCodes MediaPack ATA device to Dialpad:

Note the device's IP address
In a web browser, navigate to https://<device_ip>/AdminPage
1. Enter the IP address instead of <device_ip>
2. This URL is case sensitive
Select ini Parameters
In the Parameter Name box, enter IniFileURL
1. This will be automatically capitalized.
in the Value box, enter https://prov.dialpad.com/<MAC>-config.ini
1. Leave <MAC> as is.
Select Apply Value
In the Parameter Name box, enterAUPDResetURLOnWebConfig
1. This will be automatically capitalized.
in the Value box, enter 1

The device will contact Dialpad's provisioning service, and then reboot.

Next, you'll need to reset the device.

From the AudioCodes web settings:

Select Maintenance
Expand the Maintenance menu
Select Maintenance Actions
Select Reset

Note

For the new updates to take effect on the MediaPack, you need to manually pull the new configuration from the provisioning server.

To do this, please repeat steps 1 to 6 from the previous section Provision AudioCodes MediaPack ATA device to Dialpad.

Add the ATA to the Dialpad Admin Portal

Now that your ATA device has been provisioned to Dialpad, it's time to add it to the Dialpad Amin Portal.

To add the device, head to your Admin Settings from Dialpad.com

Navigate to Office
Select Office Settings
Select Desk Phones
Select the DECT/ATA Devices tab
Select Add a new DECT/ATA
Enter the display name and the device's MAC address
Select Add new device

That's it! The device will reboot and you'll see it listed in the DECT/ADA Devices tab.

Assign the port

Now that the device is provisioned and set up for Dialpad, it's time to assign the port to a user or room.

Assign port to a user

To assign a port to a user, head to the DECT/ATA tab from your Admin Portal.

Select Options
Select Show managed devices
Select Assign a new device
Select User
Choose the owner, add the display name and port
1. The port number must match the index number on the handset
Select Assign port

Once the port has been assigned, the base station will reboot.

Assign a port to a room

To assign a port to a room, head to the DECT/ATA tab from your Admin Portal.

Select Options
Select Show managed devices
Select Assign a new device
Select Room phone
Enter the room name and port number
1. The port number must match the index number on the handset
Choose the number type
1. Local
2. Toll-free
Select Assign port