Provision an ATA Device to Dialpad

Updated on 21 Nov 2023
3 Minutes to read

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We know how much you love options, and Dialpad is happy to provide support for Analog Telephone Adaptor (ATA) devices. ATAs devices let you connect multiple handsets or ports, and can even be used for faxing.

Let's dive into the details.

Who can use this feature

ATA devices can be used on any Dialpad plan.

Set up process

Setting up your new ATA device with Dialpad is a 4 step process.

First, pair the phone with the ATA device.

Next, you'll provision the ATA device to Dialpad.

Once provisioned, the ATA device must be added to the Dialpad Admin Portal.

Finally, you’ll activate (assign) the port for a Dialpad user or room.

Pair the handset to the ATA

To pair a handset with your Poly ATA device:

Select Menu on the handset
Select Settings
Select Connectivity
Select Easy Registration

Next, press and hold the button on the top of the base station for 5-7 seconds until the green light starts blinking.

Once the handset displays registration successfully, the handset has been allocated a “port” number. This number is shown at the top-right of the handset screen, just left of the battery indicator. Note the port number; you'll need it later.

Provision the ATA device to Dialpad

Now that the device has been paired to the base station, its time to provision the devices to Dialpad.

First, note the IP address via the local IP.

With the device on, press the Home button, then Settings
- Record the IP address
Enter the IP address in a new browser tab (be sure to use HTTPS format)
Navigate to System Management
Select Auto Provisioning
Navigate to ITSP Provisioning
1. Set the ProvisioningOption to ConfigURL
2. Uncheck the box beside ConfigURL
3. Set ConfigURL to: https://prov.dialpad.com/
  1. The trailing terminating backslash is required
Select Submit
Reboot the device

Add the ATA to the Dialpad Admin Portal

Now that your ATA device has been provisioned to Dialpad, it's time to add it to the Dialpad Amin Portal.

To add the device, head to your Admin Settings from Dialpad.com

Navigate to Office
Select Office Settings
Select Desk Phones
Select the DECT/ATA Devices tab
Select Add a new DECT/ATA
Enter the display name and the device's MAC address
Select Add new device

That's it! The device will reboot and you'll see it listed in the DECT/ADA Devices tab.

Assign the port

Now that the device is provisioned and set up for Dialpad, it's time to assign the port to a user or room.

Assign port to a user

To assign a port to a user, head to the DECT/ATA tab from your Admin Portal.

Select Options
Select Show managed devices
Select Assign a new device
Select User
Choose the owner, add the display name and port
1. The port number must match the index number on the handset
Select Assign port

Once the port has been assigned, the base station will reboot.

Assign a port to a room

To assign a port to a room, head to the DECT/ATA tab from your Admin Portal.

Select Options
Select Show managed devices
Select Assign a new device
Select Room phone
Enter the room name and port number
1. The port number must match the index number on the handset
Choose the number type
1. Local
2. Toll-free
Select Assign port