Provision a Poly ATA Device to Dialpad
    • 06 Jun 2024
    • 3 Minutes to read
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    Provision a Poly ATA Device to Dialpad

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    Article summary

    We know how much you love options, and Dialpad is happy to provide support for Analog Telephone Adaptor (ATA) devices. ATAs devices let you connect multiple handsets or ports, and can even be used for faxing.

    Let's dive into the details. 

    Who can use this feature
    ATA devices can be used on any Dialpad plan.

    Set up process

    Setting up your new ATA device with Dialpad is a 3 step process. 

    1. Provision the ATA device to Dialpad
    2. Add the ATA device to the Dialpad Admin Portal
    3. Activate (assign) the port for a Dialpad user or room

    Provision Poly 402 ATA device to Dialpad

    To provision a Poly 402 ATA device to Dialpad:

    1. Confirm the ATA device is connected to the internet through ethernet or WiFi
    2. From the phone, dial ***1 to find your IP address
    3. Enter the IP address in a new browser tab 
      1. Be sure to use HTTPS format
    4. Navigate to System Management
    5. Select Auto Provisioning
    6. Navigate to ITSP Provisioning 
      1. Set the ProvisioningOption to ConfigURL
      2. Uncheck the box beside ConfigURL
      3. Set ConfigURL to: https://prov.dialpad.com/
        1. The trailing terminating backslash is required
    7. Select Submit
    8. Reboot the device

    Provision AudioCodes MediaPack ATA device to Dialpad

    To provision an AudioCodes MediaPack ATA device to Dialpad:

    1. Note the device's IP address
    2. In a web browser, navigate to https://<device_ip>/AdminPage
      1. Enter the IP address instead of <device_ip>
      2. This URL is case sensitive
    3. Select ini Parameters

    4. In the Parameter Name box, enter IniFileURL 
      1. This will be automatically capitalized.
    5. in the Value box, enter https://prov.dialpad.com/<MAC>-config.ini 
      1. Leave <MAC> as is.

    6. Select Apply Value
    7. In the Parameter Name box, enterAUPDResetURLOnWebConfig
      1. This will be automatically capitalized.
    8. in the Value box, enter 1

    The device will contact Dialpad's provisioning service, and then reboot.

    Next, you'll need to reset the device. 

    From the AudioCodes web settings:

    1. Select Maintenance 
    2. Expand the Maintenance menu
    3. Select Maintenance Actions
    4. Select Reset
    Note

    For the new updates to take effect on the MediaPack, you need to manually pull the new configuration from the provisioning server.

    To do this, please repeat steps 1 to 6 from the previous section Provision AudioCodes MediaPack ATA device to Dialpad.

    Add the ATA to the Dialpad Admin Portal

    Now that your ATA device has been provisioned to Dialpad, it's time to add it to the Dialpad Amin Portal. 

    To add the device, head to your Admin Settings from Dialpad.com 

    1. Navigate to Office
    2. Select Office Settings
    3. Select Desk Phones
    4. Select the DECT/ATA Devices tab 
    5. Select Add a new DECT/ATA
    6. Enter the display name and the device's MAC address
    7. Select Add new device 

    That's it! The device will reboot and you'll see it listed in the DECT/ADA Devices tab. 

    Assign the port

    Now that the device is provisioned and set up for Dialpad, it's time to assign the port to a user or room. 

    Assign port to a user

    To assign a port to a user, head to the DECT/ATA tab from your Admin Portal. 

    1. Select Options
    2. Select Show managed devices
    3. Select Assign a new device
    4. Select User
    5. Choose the owner, add the display name and port
      1. The port number must match the index number on the handset
    6. Select Assign port

    Once the port has been assigned, the base station will reboot.

    Assign a port to a room

    To assign a port to a room, head to the DECT/ATA tab from your Admin Portal. 

    1. Select Options
    2. Select Show managed devices
    3. Select Assign a new device
    4. Select Room phone
    5. Enter the room name and port number
      1. The port number must match the index number on the handset
    6.  Choose the number type
      1. Local
      2. Toll-free
    7. Select Assign port

    After assigning the port, the base station will reboot.

    ATA devices set as room devices can be configured for faxing!
    Head to this Help Center article to learn how. 

    Unassign a port

    To unassign a port, head to your Admin Settings from Dialpad.com

    1. Navigate to Office
    2. Select Desk Phones
    3. Select DECT/ATA Devices
    4. Select Options beside the device
    5. Select Show Managed Devices
    6. Select Options
    7. Select Unassign

    The device will reboot to apply the update. 

    Rename an ATA device

    To rename an ATA device, head to your Admin Settings from Dialpad.com

    1. Navigate to Office
    2. Select Desk Phones
    3. Select DECT/ATA Devices
    4. Select Options beside the device you want to rename
    5. Select Rename
    6. Enter the new display name
    7. Select Rename

    Rename a managed ATA device

    To rename a managed ATA device, head to your Admin Settings from Dialpad.com

    1. Navigate to Office
    2. Select Desk Phones
    3. Select DECT/ATA Devices
    4. Select Options beside the device
    5. Select Show Managed Devices
    6. Select Options beside the device
    7. Select Rename
    8. Enter the new display name
    9. Select Rename

     





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